Merchants Fleet now uses Super Dispatch, an industry-leading automotive transportation management platform, to centralize vehicle transportation operations across its nationwide business, providing an API-powered platform to improve visibility, automation, and carrier performance.

Merchants Fleet has integrated Super Dispatch's API-powered platform into its broader technology ecosystem, giving the company a single system for managing carrier assignments, shipment visibility, digital bills of lading, and transportation reporting.

The platform provides visibility into carrier performance, transportation costs, and operational efficiency as Merchants continues to scale its fleet operations.

"Transportation has become a strategic part of our business, and it's increasingly important that we have consistency, visibility, and efficiency across every move," said Peter Fournier, assistant director, Transportation & Fulfillment at Merchants Fleet. "We needed a partner that fit into our long-term technology strategy while helping us simplify transportation operations. Super Dispatch's API and workflow automation have reduced the number of steps for our team, improved visibility, and given us a stronger operational foundation as we continue to grow."

Managing 224K Commercial Fleets

One of North America's fastest-growing fleet management companies, Merchants Fleet manages more than 224,000 commercial fleet units and $2 billion in assets. Supporting a broad range of services, including short-term rentals, long-term leasing, dealership vehicle moves, remarketing, and final-mile delivery, transportation plays a central role in delivering consistent, high-quality client outcomes.

Execution Across a Single Platform

Using Super Dispatch as its system of record for transportation, Merchants Fleet runs execution across its operations from a single platform. Teams assign orders to carriers, monitor shipments in transit, confirm deliveries, and maintain visibility at every stage of the transportation lifecycle. That consolidated workflow has helped reduce process variability, improve communication, and create greater consistency as the organization grows.

 "Transportation is one of the biggest operational challenges for large fleet organizations because so much information lives in different places," said Dave Mendelson, CPO of Super Dispatch. "When you're moving vehicles at scale, it's not enough to know where a shipment is. You need visibility into carrier performance, delivery timelines, costs, and trends across your entire network. That's exactly what organizations like Merchants Fleet are looking to achieve, and it's what Super Dispatch was built to support."

As Merchants Fleet grows its transportation operations, Super Dispatch said it gives the team the visibility and data they need to stay in control. Digital documentation and real-time shipment tracking keep every move accounted for, while built-in reporting tools help the company measure carrier performance, manage costs, and make smarter decisions across its network.

"Having a one-stop portal for transportation execution has streamlined how we operate," Fournier said. "It allows us to simplify workflows and better coordinate activity across different parts of the business. We're able to make more informed decisions, strengthen relationships with our carrier network, and build a more efficient and scalable operation."