Work Truck Logo
MenuMENU
SearchSEARCH

Peterbilt Earns 2009 J.D. Power and Associates Customer Satisfaction Award for Conventional Medium-Duty Trucks

DENTON, TEXAS - Peterbilt Motors Company achieved the highest ranking in customer satisfaction in the J.D. Power and Associates 2009 Medium Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment.

by Staff
October 28, 2009
2 min to read


DENTON, TEXAS - Peterbilt Motors Company achieved the highest ranking in customer satisfaction in the J.D. Power and Associates 2009 Medium Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment. Peterbilt has earned the highest in customer satisfaction among conventional medium duty trucks three out of the last four years.

"This prestigious honor represents the focus and efforts of the entire Peterbilt organization and our dealer network who strive to exceed customers' expectations by providing superior services and support," said Bill Jackson, Peterbilt general manager and PACCAR vice president. "Peterbilt's customers have recognized our industry leadership in vehicle performance, cost of ownership and customer satisfaction through the J.D. Power and Associates award."

Ad Loading...

In the study, J.D. Power and Associates reported that "Peterbilt's strengths continue to be not only the ride and cab design, but also reliability and return on investment." Peterbilt ranks highest in customer satisfaction, including the highest scores in the vehicle performance and cost of ownership factors. The J.D. Power and Associates study is based on interviews with more than 1,600 principal maintainers, such as fleet managers or owner-operators, of two-year-old conventional cab medium-duty trucks.

Peterbilt providesa comprehensive lineup of medium-duty vehicles including the Class 5 Model 325 for customers seeking an easy to operate, reliable and affordable truck; the Class 6 Model 330 truck which can be configured for non-CDL operation; the all-new true Class 7 Model 337 for the majority of medium-duty applications, such as van body and beverage distribution; and the all-new Model 348 for more robust vocational applications in the medium-duty segment. Peterbilt also offers two cabover vehicles - the Class 6 Model 210 and the Class 7 Model 220 for applications requiring a tight turning radius, ease of operation and high-volume payload capacity. Both vehicles can also be configured for non-CDL operation.

All Peterbilt medium-duty vehicles provide an unsurpassed combination of comfort and reliability. The complete lineup features an all-new ergonomically designed driver display package including a gauge package that is easy to read and provides key vehicle performance data. An optional GPS system provides easy navigation in the most difficult urban environments. A new HVAC system not only improves air flow, but also reduces maintenance costs. Power windows, mirrors and lock switches are located in the new door pad, and dual cup holders provide added convenience.

Peterbilt's medium-duty lineup is available with a choice of two proprietary, fuel efficient engines, the PACCAR PX-6 and PACCAR PX-8. Advanced electronics help these engines run smoothly and more efficiently as well as reduce service costs. PACCAR PX engines provide a wide range of horsepower and torque and outstanding fuel economy for greater overall performance.

For more information, call (800) 4-Peterbilt.

More Operations

Graphic for Work Truck's TruckChat Shades of Fleet series titled "Next Up in Fleet." A commercial truck drives toward a futuristic city skyline with digital technology icons, connected vehicle imagery, and blue light trails representing innovation and the future of fleet.
Operationsby Lauren FletcherJune 17, 2026

Shades of Fleet Call for Voices: Next Up in Fleet

Apprentices, interns, young professionals, and rising leaders: share your voice in our "Next Up in Fleet" episode of our Shades of Fleet video series!

Read More →
Truck Chat Weekly Cheat Sheet thumbnail featuring Lauren Fletcher against a truck-themed background with bold text reading “Skilled Trades, Smart Fleets & Driver Voices.” The graphic highlights workforce development, fleet leadership, and driver-focused industry trends
Operationsby Lauren FletcherJune 15, 2026

Fleet Leadership, Skilled Trades, and Better Data Take Center Stage | Weekly Cheat Sheet

Skilled trades, fleet leadership, DataQs, and driver input take center stage in this week's Truck Chat Weekly Cheat Sheet. Watch the latest fleet headlines.

Read More →
Graphic announcing the 2026 Class of NAFA Fellows, listing honorees Clyde “Dale” Collins, Patti Earley, Bryan Flansburg, Bob Mossing, and Cedric Roberts, with the NAFA Fleet Management Association logo on a blue and gold background.
Operationsby News/Media ReleaseJune 10, 2026

NAFA Names 2026 Class of Fellows, Honoring Leaders in Fleet Management

NAFA Fleet Management Association (NAFA) has recognized five fleet professionals by naming them to the 2026 Class of NAFA Fellows. Find out who they are and learn more about their impact on the fleet management profession.

Read More →
Ad Loading...
Graphic promoting a Verisk cargo theft story. Large text reads “Cargo Theft Indictment” beside an open box truck containing palletized, shrink-wrapped cargo, highlighting a transportation crime and law enforcement investigation.
Operationsby News/Media ReleaseJune 9, 2026

Verisk CargoNet Assists in Manhattan Cargo Theft Indictment Targeting Multi-State Impersonation Ring

Verisk CargoNet assisted law enforcement efforts tied to an indictment related to an organized, multi-state cargo theft operation that allegedly took nearly $5 million in stolen goods through impersonation tactics.

Read More →
Hands holding several potatoes beneath the headline "What's Your Fleet Potato?" illustrating how simple, unexpected ideas can create meaningful impact in fleet management.
OperationsJune 5, 2026

What Does a Potato Have to Do with Leadership?

From simple process improvements and creative problem-solving to the little moments that strengthen team culture, this conversation dives into the power of unexpected ideas and why innovation doesn't always arrive wrapped in new technology or a major initiative.

Read More →
Podcast mic with LISTEN TODAY! and Truck Chat logo, as well as iHeart Radio, Spotify, and Apple Music Logos
Operationsby Lauren FletcherJune 5, 2026

Looking for a New Podcast for the Road? Start Here!

Looking for a new podcast? Truck Chat delivers fleet leadership insights, industry deep dives, AI discussions, innovations, and real-world stories.

Read More →
Ad Loading...
Collage of WTX Work Truck eXchange: fleet managers networking, learning sessions, and supplier meetings. Text reads “Hosted. Curated. Fleet-Focused.” Apply for Sept 23–25, 2026 in Scottsdale, AZ.
Operationsby Lauren FletcherJune 4, 2026

WTX Fleet Manager Applications Close Soon (and Yes, You Want In)

WTX Fleet Manager Applications close soon for the hosted Work Truck Exchange, Sept. 23-25, 2026, in Scottsdale, Arizona. Limited spots available, apply today!

Read More →
YouTube thumbnail for Work Truck’s Truck Chat series. Large headline text on the left reads “AT THE SHOW” with a subheadline, “Reimbursement: Fleets Biggest Blindspot.” On the right, a man in a gray plaid blazer and white shirt speaks while gesturing with his hand, wearing a wireless microphone clipped to his jacket.
Operationsby Lauren FletcherJune 4, 2026

Did You Know What You Don't See May Be Costing You Big?

As more employees choose personal vehicles (including hybrids and EVs) for business use, companies face new challenges around visibility, insurance, liability, and cost control.

Read More →
Square promotional graphic for Shades of Fleet featuring host Lauren Fletcher against an American flag background. Bold text reads "Veteran Voices" and "From Military Service to Fleet Leadership." The image promotes a conversation with fleet professionals about military experience, leadership, teamwork, and transitioning into civilian fleet careers.
OperationsJune 3, 2026

Veteran Voices in Fleet | How Military Service Shapes Fleet Leaders

Across every perspective, one message is clear: the experiences gained through military service continue to influence how veterans contribute to the fleet industry every day.

Read More →
Ad Loading...
Collage-style feature image of fleet industry veteran Robert Martinez throughout different stages of his life and career, including vintage motorcycle photos, NYPD fleet operations, leadership roles, family moments, and retirement years, with bold text reading “Robert Martinez: Fleet Legend.”
Operationsby Lauren FletcherJune 2, 2026

The Fleet Lessons That Don’t Show Up on a Spreadsheet

From index cards to predictive maintenance, Robert Martinez shares the hard-earned leadership lessons that shaped nearly 40 years in fleet.

Read More →