Lytx, an industry pioneer of video and safety-driven efficiency, has appointed Dave Riordan as chief customer officer. In this new role, he will oversee client experience for all customers, working closely with leading enterprise clients to share and implement best practices.

Employing a consultative approach, Riordan and his team collaborate with key stakeholders to develop flexible, customized programs tailored to each client’s evolving business objectives.

“Dave brings extensive experience in customer success, with a strong track record of driving adoption, renewals, and reducing churn,” said Chris Cabrera, chief executive officer at Lytx. “We have an exceptional team in place, and our focus remains the same—delivering excellent customer experiences, supporting adoption and growth, and collaborating closely across teams to drive positive outcomes.”

Two Decades of Leadership Experience 

With over 20 years of leadership in business strategy, project execution, and technology integration, Riordan continues to offer substantial knowledge and experience to Lytx.

Since joining the company in 2009, he has managed Lytx’s most strategic accounts, partnering with client and internal teams on all aspects of designing and executing a successful video telematics program for each client and situation, driving significant initial benefit and consistent year-over-year improvements.

Riordan draws from prior roles as an entrepreneur in the business telecommunications sector and as a strategy consultant with Mercer Management Consulting in San Francisco. He holds an MBA from Harvard Business School and a Bachelor of Science in Electrical Engineering from Yale University.