Caterpillar Prepared to Service New 2007 Engines
PEORIA, IL – Cat 2007 engines with ACERT Technology now are available for purchase and the Cat service and support team — including both Cat dealers and OEM truck dealers — are prepared to provide all service and support.
PEORIA, IL – Cat 2007 engines with ACERT Technology now are available for purchase and the Cat service and support team — including both Cat dealers and OEM truck dealers — are prepared to provide all service and support. In order to provide seamless service to truck owners, more than 600 technicians at both Cat dealers and OEM truck dealers have received extensive technical training with 2007 Cat engines with ACERT Technology. This training included hands-on instruction on the various systems and technology employed by the 2007 engines: the diesel particulate filter (DPF), the Cat Regeneration System (CRS), and Caterpillar’s Clean Gas Induction (CGI). Online training programs also have been provided, along with a dealer training kit including a training manual, a DVD, and various supporting material to train branch locations and OEM truck dealers. Cat engine parts currently are available through any Caterpillar authorized dealer, and Cat Electronic Technician software has been updated to accurately diagnose the 2007 engines. A new version of Design Pro 2.0, Caterpillar’s specification software, includes the 2007 engines, in addition to other improvements that make it easier to specify the right Cat engine for the most efficient balance between fuel economy and performance. Service coverage also has been enhanced for purchasers of 2007 Caterpillar engines in the first six months of 2007, with the Cat “Pure Confidence” program that includes free Extended Service Coverage and an “On-Time Promise” providing reimbursement for a rental if any 2007 engine is down for warrantable repair for more than 24 hours. Additionally, the Caterpillar Truck Engine Hotline, (800) 447-4986, is available to handle service inquiries, including those for 2007 engines.
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