When disaster strikes, fleet managers must act swiftly to keep vehicles moving and teams safe. Whether it’s a hurricane, blizzard, or unexpected environmental emergency, having a proactive plan can mean the difference between seamless operations and costly downtime.
The U.S. Bank Voyager card’s emergency response framework is built on redundancy and proactive communication. With mainframe transaction processing and an authorization system duplicated across critical locations, fleet managers can trust that their data and operations are protected.
Voyager Powers Fleet Control When Disaster Strikes
Even during a major disaster, Voyager’s Business Continuity Plan (BCP) ensures uninterrupted technical capability and client servicing. At the heart of Voyager’s emergency operations is its Fleet Control Center. This centralized hub provides critical services, such as:
- Mobile and bulk fueling coordination.
- Emergency vehicle replacement.
- Stand-in fleet account management.
- Real-time station availability reports that are updated hourly.
During a live disaster, Voyager assigns a dedicated account analyst to support customers in limit or control adjustments, activating special indicators that prevent unnecessary declines at critical moments.
“In events where there is time before an impending event, Voyager proactively reaches out to customers to help plan and prepare. During a live disaster event, Voyager has a dedicated account analyst whose primary role is to support customers in limit or control adjustments, activating temporary special indicators that prevent unnecessary declines at critical moments,” said Ramel Lindsay, VP, head of Voyager Fleet Sales, U.S. Bank.
The station availability report, updated hourly during a crisis, ensures that impacted fleet managers can identify Voyager-accepting locations where their drivers can refuel.
The Importance of Rapid Response and Fraud Protection
Disasters can derail fleet operations in a matter of moments. According to Doug Applegate, president of impac Fleet, regional state restrictions and tight fuel card limits, while protective, can also become barriers during emergency response.
impac Fleet’s card system, supported by a proactive service team, quickly lifts state and spending restrictions, enabling crews to fuel up wherever the storm leads without interruption.
“State restrictions and tight daily or monthly fuel card limits are critical for shielding regional fleets from fraud, but they can misfire during disaster response, flagging valid fuel purchases and stalling urgent missions,” Applegate explained. Once the storm passes, impac Fleet’s solution automatically reinstates those state and fuel card limits, maintaining fraud protection as fleets resume normal routes.
impac Fleet’s Voyager MasterCard simplifies expense management by allowing fleets to log travel costs like hotel stays and food on the same card. This streamlines accounting and reporting for disaster response teams, consolidating all storm-related expenses in a single location.
