Work Truck Logo
MenuMENU
SearchSEARCH

Distracted and Defensive Driving: Strategies for Fleet Owners

Most crashes are caused by private passenger driver behavior. It's important to prepare your drivers for safety on the road in and in the vehicle.

by Cliff Johnson, Acuity Insurance
December 13, 2023
Distracted and Defensive Driving: Strategies for Fleet Owners

Technology continues to introduce new distractions to deal with. Defensive driving can be an important piece of a strategy to help combat distracted driving.

Photo: Work Truck

4 min to read


According to an American Trucking Associations report, most crashes are caused by private passenger driver behavior.

The task of driving requires keen multitasking skills — operating the fuel and brake pedals, observing your changing surroundings, responding to road signs, weather conditions, and more.

Ad Loading...

Factoring in common distractions like cellphones and GPS directions further increases the likelihood of error.

It’s more important than ever for commercial drivers to minimize their distractions and to receive training on defensive driving techniques and always leave themselves an “out” to protect themselves from other distracted drivers they will encounter.

With more than 35 years’ experience in transportation, both as a company driver and as owner and manager of my own regional trucking company, I’ve implemented successful programs to curb distracted driving; helping reduce the impact of these behaviors by teaching defensive driving.

Now at Acuity Insurance, I regularly provide our trucking and fleet customers with the support they need to achieve their goals, improve their safely, and optimize profits.

There is no shortage of distractions to contend with when driving. From classics like changing the radio, and looking at the scenery, to new, like GPS, sensors, and phones.

Ad Loading...

Technology continues to introduce new distractions to deal with. Defensive driving can be an important piece of a strategy to help combat distracted driving.

With most crashes being caused by the private passenger vehicle, not the truck, it’s important to know what you can control as the truck driver to reduce the chances of being in that situation. A distracted driving course can teach those foundational skills.  

While a companywide focus on safe driving is paramount, there are other things that fleet owners can do to minimize distracted driving accidents and their impact.

Develop Comprehensive Policies to Help Build a Safer Fleet

Establishing and enforcing clear distracted driving policies is the foundation of a safer fleet. The policy should indicate that activities such as texting and using hand-held cellphones or similar devices are prohibited while driving, and failure to comply with the rule will result in disciplinary action.

Communicate these policies regularly and ensure drivers understand the consequences of noncompliance.

Ad Loading...

Enforce Policies Throughout the Year

Policies are meaningless without proper enforcement. Involve drivers by asking them to become ambassadors representing your fleet while on the road.

Demonstrate that company policies will be enforced.  The old saying, “trust but verify” comes to mind. It’s important to trust your people but you should put the steps in place to check that they’re following your rules.

Invest in Efficient Training Programs

Provide regular training sessions that focus specifically on the dangers of distracted driving and ways to avoid it.

Interactive workshops and simulator exercises can help drivers understand the real impact of distractions on their ability to operate vehicles safely.

Additional periodic reminders can include sending information via paycheck stuffers and leaving information in vehicles. Acuity offers its customers free access to JJ Keller training materials, posters and in-cab adhesive decals reminding drivers of safe practices and company policies. Check with your insurance provider if they provide any resources.

Ad Loading...

Lean On New Fleet Technologies to Help Improve Safety

Install hands-free communication systems, GPS devices and other technologies that reduce the need for manual interaction with devices. Implementing telematics systems that monitor and report instances of distracted driving enable prompt intervention and corrective action.

Additionally, your fleet’s onboard communication systems should be locked while a vehicle is in motion. Most systems have the option to shut down devices when the vehicle is being used.

Encourage Rest And Breaks to all Drivers

Fatigue is a major contributor to distracted driving.

Promote a culture that prioritizes adequate rest and regular breaks for drivers. You can do this by setting realistic schedules, supplying adequate time for rest, educating on the dangers of fatigue, incentivizing compliance, and more.

Implement Incentive Programs

Recognize and reward drivers who consistently show safe driving habits. Incentive programs can motivate drivers to prioritize safety and discourage behaviors that contribute to distracted driving incidents.

Ad Loading...

Conduct Regular Vehicle Maintenance

Malfunctions and unexpected breakdowns can add to distractions and dangerous driving conditions.

Adhere to DOT regulations in maintaining commercial motor vehicle equipment minimizing the risk of distractions caused by vehicle-related issues.

Safety is an integral part of maximizing the productivity and profitability of your fleet.  By teaching your drivers defensive driving techniques and having the right infrastructure and policies in place, you may have the ability to significantly mitigate risks commonly associated with distracted driving, which can result in a healthier, more profitable fleet.

About the Author: Cliff Johnson has more than 35 years of experience in the trucking industry as a driver and owner and is now the trucking business segment consultant at Acuity Insurance. This article was authored and edited according to WT editorial standards and style. Opinions expressed may not reflect that of WT.

Subscribe to Our Newsletter

More Safety

Work Truck “Trucks, Tips & Tours” promotional graphic featuring a vocational truck approaching a crash-test vehicle, highlighting Detroit Assurance collision mitigation technology with the headline “Collision Mitigation Explained.”
Safetyby Wayne ParhamJuly 21, 2026

How Detroit Assurance with Active Brake Assist Works

Do you want to see what it is like to experience Detroit Assurance’s Active Brake Assist? In this video, Work Truck will put you in the cab to see how it all works and then hear more details from DTNA’s Mike Young.

Read More →
Black graphic with large white text reading “Stop Workplace Violence” framed by blue accent lines.
SafetyJuly 21, 2026

Get Left of Loss: A 5-Step Workplace Prevention Framework for Fleet Operators

Violence risks do not stop at the driver’s door. Learn five practical steps fleets can take to spot threats early and protect workers before loss occurs.

Read More →
Promotional graphic for a Utilimarc guide titled How Better Visibility Cut Speeding Violations by 48% featuring a call-to-action to download the guide.
SponsoredJuly 17, 2026

How Better Visibility Cut Speeding Violations by 48%

Fleet leaders don't need more data, they need clearer visibility into what the data is saying. This case study explores how one utility replaced speeding-event counts with a single metric — miles driven in violation — to strengthen safety and significantly reduce speeding violations.

Read More →
Ad Loading...
Commercial truck driver wearing a red seat belt smiles from the driver’s seat of a blue truck.
Safetyby StaffJuly 15, 2026

13 Safe Driving Tips for Commercial Vehicle Drivers

Make sure you are spending time on the road safely with these important tips.

Read More →
Pavement background with double yellow lines and large text that says Recall, July, and Work Truck logo.
Safetyby Wayne ParhamJuly 10, 2026

Recalls You Need to Know About in July 2026

If you have Altec, Ford, General Motors, Harbinger, Hyundai, Mack Trucks, or Volvo Trucks vehicles in your fleet, you should check these important recalls issued by the National Highway Safety Administration.

Read More →
Illustration of a human hand reaching toward a robotic hand over an aerial view of a city at dusk, with interconnected location pins and network lines symbolizing AI, telematics, connected fleet technology, and data-driven transportation.
SafetyJuly 6, 2026

How Telematics Is Transforming Fleet Risk from Insight to Action

What if you could spot risky driving before it leads to a crash? See how telematics is still changing fleet safety today.

Read More →
Ad Loading...
View from inside a commercial truck cab showing a driver at the wheel with a large marijuana leaf overlaid by a red prohibition symbol, illustrating DOT restrictions on marijuana use for commercial drivers.
Safetyby Kathy CloseJuly 2, 2026

DOT Rules Remain Firmly Lit on Marijuana

DOT says not so fast on marijuana. Even with federal reclassification efforts, commercial drivers in safety-sensitive roles remain subject to marijuana testing and prohibitions.

Read More →
LytxOne promotional graphic featuring an in-cab dash camera and icons representing analytics, search, recording, video, reporting, driver performance, fuel, and location. Headline reads, “New Features Available Now.”
Safetyby News/Media ReleaseJuly 1, 2026

Lytx Adds Fleet Management Enhancements to LytxOne Platform

Lytx has added new features to LytxOne to bring safety, operational insight, asset visibility, and compliance into a unified, all-in-one platform.

Read More →
A shadowed figure removes cargo boxes from the back of a delivery van at night while fireworks explode in the background. Text overlay reads, "Before the Fireworks Start Review Your Cargo Security Plan."
Safetyby Lauren FletcherJune 23, 2026

A Fourth of July Cargo Theft Reality Check for Fleet Managers

The Fourth of July creates prime conditions for cargo theft. Here's what fleet managers should review now to protect loads, drivers and operations.

Read More →
Ad Loading...
Behind the Article thumbnail featuring Kathy Close of J.J. Keller. The image shows a road at sunset with bold text reading, “Do You Know What’s Driving Up Your CSA Score?” alongside Kathy Close discussing how fleets can use FMCSA's DataQs system to challenge inaccurate safety data and protect CSA scores.
Safetyby Lauren FletcherJune 19, 2026

What is DataQs and Why Should Fleets Care?

Watch to learn how FMCSA's DataQs system helps fleets challenge inaccurate safety data, protect CSA scores, and improve compliance records.

Read More →