Agero and Geotab have partnered to bring roadside assistance to fleets.

Agero and Geotab have partnered to bring roadside assistance to fleets. 

Photo: Work Truck

Agero and Geotab announced that roadside assistance services powered by Agero are now available to the fleet telematics company’s customers.

As part of its mission to connect telematics to businesses and make our roads safer for everyone, Geotab’s noted that its updated Roadside Add-In gives fleets fast and easy access to help delivered by a trusted name in roadside assistance.

Agero provides B2B software and services enable auto manufacturers, insurers, fleets, and others to support their customers at every stage of vehicle ownership. 

How Does the Agero-Geotab Partnership Work? 

Geotab’s Roadside Add-In leverages Agero’s curated third-party network of digitally enabled light-, medium-, and heavy-duty service providers. By qualifying, monitoring, and continuously measuring these providers against key performance metrics, Agero blends data analytics, territory and job optimization, and relationship management to ensure the dispatch of the correct provider vehicle with the required equipment, which increases vehicle uptime and improves fleet productivity.

With more than two decades of experience harnessing telematics technology, Agero’s emphasis on transparency and digitally optimized experiences keep drivers informed on the current status of their request, including real-time updates on:

  • Estimated arrival time.
  • Live truck tracking on a map.
  • Customizable SMS alerts. 

“Fleets simply cannot afford to leave vehicles stranded on the side of the road. No matter where our clients’ vehicles travel, it’s critical to their businesses that they remain up and running - even after a breakdown,” said Louis De Jong, chief revenue officer with Geotab. “During our initial assessment and pilot program with Agero, we were impressed by the capabilities of the platform and the outstanding product collaboration and overall partnership. We were pleased with the results of the pilot program and look forward to building out our current offering further to support our customers across the globe.” 

The Geotab Roadside Add-In, which is available via the Geotab Marketplace, provides light-duty vehicles in the U.S. and Canada services such as:

  • Towing.
  • Locksmith.
  • Battery boost.
  • Fuel delivery.
  • Flat tire change
  • plus more, for light-duty vehicles in the U.S. and Canada. 

“Fleet vehicles are on the road, all day, every day, and all those extra miles mean they are four times more likely to experience a roadside event than your typical passenger car,” said Jason Alexander, Vice President of Client Engagement for Agero. “With vehicle breakdowns costing drivers and businesses an estimated $9 billion each year, Geotab recognizes the importance of Agero’s expertise supporting its roadside program. We are thrilled to offer Geotab’s fleet customers the support they need to get back on the road after experiencing a breakdown event.”

In August 2022, Geotab launched an updated version of its Roadside Add-In integrated with Agero’s services. This version is now available to its more than one million ProPlus subscribers following several months of successful pilot program testing.

And that's not all the company has been up to lately. Over the past few months, Geotab began offering Phillips Connect Asset Tracking & Management, Trucker Path now oiffers Geotab ELD and telematics solutions, and it has worked with Utilimarc to provide fleet business intelligence solutions for government and utility fleets. 

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