Verizon to Offer New Connected-Vehicle Service
Verizon Vehicle will include diagnostic technology, push-button live assistance, and roadside assistance using GPS to hasten the tow truck’s arrival.

Image courtesy of Verizon.

Image courtesy of Verizon.
Verizon this year will begin providing a new connected-vehicle service aimed at modernizing traditional roadside assistance.
Verizon Vehicle, set to debut commercially in the spring, will include diagnostic technology, push-button live assistance, and roadside assistance using GPS to hasten the tow truck’s arrival. The service will also connect drivers with live A.S.E.-certified mechanics to diagnose potential problems and offer solutions.
Verizon unveiled plans for the new service at the North American International Auto Show in Detroit.
There are more than 200 million vehicles in the U.S. without connected capabilities, noted Erik Goldman, president of Verizon Telematics. Verizon Vehicle is an aftermarket solution that fosters “a safer, smarter and more economical way to drive and maintain a vehicle,” he said.
Compatible with nearly every vehicle made and sold in the U.S. since 1996 – more than 9,000 makes and models – Verizon Vehicle will launch as a subscription-based service. It will be available to drivers regardless of the wireless service provider they use for their mobile devices. Members also receive travel discounts.
The subscription-based service operates through an OBD reader easily installed in the under-dash diagnostic port, a Bluetooth-enabled speaker attached to the visor and a complementary smartphone app. Members can choose to use the app or set up the service to contact them -- by phone, text, push notification or email -- if a potential issue is detected with their vehicle.
The speaker offers one-button push connection to the member care group, the mechanics hotline and roadside assistance. A second button is for SOS emergency situations.
The subscription-based service will include:
GPS-Directed Pinpoint Roadside Assistance for breakdowns, flat tires, overheating, a dead battery -- anything that might require towing or immediate repair. Dispatches are made to the exact location of a disabled vehicle.
Automatic Urgent Incident AlertSystem, which places a call to the Verizon Vehicle Member Care Center in the event of a suspected accident. Help is immediately dispatched to the location if a crash is confirmed or the driver isn’t responsive.
One-Button SOS Assistance, which immediately connects the driver to a live agent for emergency aid.
Auto Health System with Predictive Diagnostics, which translates most “Check Engine” light occurrences into real terms, including the description and severity of the matter, the probable solutions for the problem, and the appropriate cost for the repairs. The system is also designed to provide early warnings relating to some vehicle functions, even before a warning light comes on, to help keep drivers off the side of the road.
Mechanic’s Hotline, whichis staffed with A.S.E.-certified mechanics.
Parking & Meter Tools, which help drivers find where they left their vehicle – using the Verizon Vehicle smartphone app – while also keeping track of how much time is left on the meter.
Maintenance Alerts, which inform when scheduled maintenance is required.
Stolen Vehicle Location Assistance, which guides drivers through the process of reporting a theft and helps authorities recover the stolen vehicle.
Travel & Repair Savings, which include discounts on hotels, vehicle rentals, auto maintenance, repairs and related travel expenses.
Originally posted on Automotive Fleet
More Safety

5 Safe Driving Tips for 4th of July
To ensure that this year’s fireworks remain in the sky and not on the roadway, follow these five easy steps to remain safe on the road this year – shared directly from a truck driver.
Read More →
NSC Marks 30 Years of National Safety Month, Includes Road Safety Focus
The Staying Safe on the Roads topic is one of four weekly focuses in June as the National Safety Council observes the 30th anniversary of National Safety Month. NSC also provides insights on the need for fleets to create a safety policy.
Read More →
Fleetworthy Integrates Lytx Video Snapshots to Improve Driver Coaching
Fleetworthy’s integration of Lytx video snapshots enables fleet managers to combine visual event evidence with Safety+ risk data, helping them make faster, more informed coaching decisions without leaving the Fleetworthy platform.
Read More →
Recalls You Need to Know About in June 2026
In June 2026, what recalls might impact your fleet? Work Truck has the answers in this comprehensive overview of recent NHTSA recalls.
Read More →
J. J. Keller Safety Professional of the Year Awards Nominations Now Open
J. J. Keller & Associates is accepting nominations for the 2026 J. J. Keller Safety Professional of the Year (SPOTY) Awards. Winners will receive prize packages valued at up to $47,200.
Read More →
ASE Aligns Automotive Service Professionals Month With Spring and Fall Vehicle Maintenance Campaigns
ASE will move Automotive Service Professionals Month to April and October beginning in 2026-2027, aligning recognition with Car Care Month events.
Read More →
Turning Connected Vehicle Data Into Decisions That Matter
Fleet leaders have more data than ever, but turning that data into clear, actionable decisions remains a challenge. This white paper shows how leading organizations are using connected vehicle data to improve safety, reduce costs, and optimize fleet performance. Learn how to turn insight into action across your fleet.
Read More →
Driver Retention: Motive Automates Driver Coaching & Driver Rewards
New automated rewards and recognition capabilities from Motive can help organizations engage drivers, reinforce positive behavior, and reduce turnover. AI Coach has also been updated to deliver personalized feedback across safety, fuel, and compliance.
Read More →
Experts Forecast Broader Impact of Wildfires in 2026
This year’s wildfire season will likely be more intense than in 2025. The 2026 wildfire forecast from AccuWeather is for fewer fires, but even more acreage will be impacted this year.
Read More →
A Walkthrough of the DataQs Process
Bad data on your carrier record can cost you. Here’s how DataQs helps fleets challenge errors before they hit CSA scores, insurance, and your bottom line.
Read More →

