ChargePoint announced Safeguard Care, a new service offering that provides end-to-end reliability monitoring of ChargePoint charging stations. The program, now available in six launch markets, utilizes a network of trained service providers to routinely inspect chargers, identifying and repairing many common issues onsite.

“ChargePoint continues to develop innovative solutions that ensure EV charger reliability, from anti-vandalism measures to monitoring our hardware from our network operations center. Safeguard Care further demonstrates our commitment to delivering a reliable charging experience,” said JD Singh, chief customer experience officer of ChargePoint. “As the original manufacturer of the chargers, we are able to ensure the highest standards of service and support. With Safeguard Care, we are giving station owners and EV drivers peace of mind knowing that chargers will be in pristine working order.”

Safeguard Care & ChargePoint Assure

ChargePoint said Safeguard Care, combined with ChargePoint Assure, is an ideal solution for charging providers with high traffic and distributed charging stations, such as municipalities, parking garages, and workplaces.

It is particularly beneficial for station owners who do not have their own dedicated staff to inspect and maintain their stations on a regular basis, the company said.

Safeguard Care Visit & Inspection

Each Safeguard Care visit includes a visual inspection of the charging station and the physical area around the chargers, cleaning, minor repairs or adjustments if necessary, and a test charge to validate functionality after the completion of repairs. 

Any issues the Safeguard Care inspector cannot address on-site will be escalated directly to ChargePoint support for follow up.