Left to right: John Street, TRP Business development manager of HTC Group, Jane Barrett, Depot...

Left to right: John Street, TRP Business development manager of HTC Group, Jane Barrett, Depot manager of HTC Hemel, Trevor Mitchell, UK Sales and Marketing Director

Photo: Paccar

Paccar Parts announced it has awarded TRP Hemel in Hemel Hempstead, United Kingdom as the 2021 Global TRP Store of the Year.

TRP is Paccar Parts’ brand of aftermarket replacement parts for all makes of trucks, trailers, and buses. The TRP retail network includes 248 stores in 39 countries.

“The commitment from TRP Hemel in growing the TRP brand and business is exemplified through its excellent customer service and offering of high-quality TRP products,” said Dick Leek, Paccar Parts GM.

TRP Hemel is located north of London. The store was awarded for its training and development of sales and service staff and for ensuring the right parts are in stock at the right time.

The store also utilizes Paccar Parts eCommerce tools and dealer management systems to provide retail availability for customers.

TRP Hemel operates 10 service bays to maximize uptime for all makes of trucks, trailers, buses, and light-duty vehicles.

“This award is a tremendous honor for TRP Hemel and a wonderful recognition of our hardworking and dedicated staff,” said Peter Gibbons, HTC Group director of aftersales. “We take pride in delivering outstanding quality and value to all of our customers.”

The HTC Group opened TRP Hemel in April 2013.

“Paccar Parts values its relationship with the HTC Group and appreciates TRP Hemel’s commitment to customer uptime,” said Laura Bloch, Paccar VP. “TRP stores are uniquely positioned around the world to provide value-added services to customers such as excellent parts availability with a broad product offering, eCommerce, delivery services and customer loyalty programs.”


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