Makita U.S.A., a manufacterer of power tools, outdoor power equipment, pneumatics, cleaning solutions, and accessories, is expanding service and repair options with the new Direct Repair online service. Direct Repair gives users free “roundtrip” shipping to and from a Makita Factory Service Center, with easy online access to repair status notifications.
To celebrate the release of Direct Repair, Makita will offer free labor on all tool repairs in Makita Factory Service Centers through November 30, 2021. The Direct Repair online program offers free roundtrip shipping, so during this free labor offer users will pay only for replacement parts, where applicable.
The Direct Repair online program is powered by a new online app, a 24/7 solution for users to process a repair request and print a shipping label. Once packaged with a custom printed label, users can drop-off the tool at one of over 6,300 FedEx Ship Centers nationwide for delivery to a Makita Factory Service Center. With 24/7 access, users can check back online any time for status updates. Upon repair completion, the Service Center ships the repaired tool back to the user.
Makita Factory Service Center technicians repair all Makita tools with genuine parts, and most repairs are completed within three days of receipt for minimal downtime.