Peterbilt Grows Platinum Service Center Program
Peterbilt now has 132 dealerships that have passed the Platinum Service Center Program certification process.
To attain Platinum Service Center status dealers must achieve high utilization of PACCAR Solutions Service Management, reduce overall dwell time for customer repairs, prioritize Peterbilt’s RapidCheck triage service, and maintain exceptional parts availability.
Photo: Peterbilt
Earlier this year Peterbilt launched the Platinum Service Center Program and subsequently recognized the very first Platinum Service Centers. In the months since, there has been a 90% increase, to 132 dealerships passing the certification process.
To attain Platinum Service Center status, dealers must meet high levels of Paccar Solutions Service Management, reduce overall dwell time for customer repairs, prioritize Peterbilt’s RapidCheck triage service, and maintain exceptional parts availability.
Peterbilt dealerships are also evaluated on their availability of mobile service vehicles, which enhances customer satisfaction by getting trucks back to work quicker than ever before. Peterbilt dealers say mobile service is critical to their customers. Peterbilt Platinum Service Centers have the PSC emblem displayed next to their name on the Peterbilt.com Dealer Locater.
“Service has been an important part of our business from day one and a critical component in maintaining strong relationships with our customers," said Glenn Larson, dealer principal at TLG Peterbilt, a PSC certified dealer. "In recent years we’ve been investing heavily into our mobile service capabilities as our customers appreciate our ability to be wherever they need us and get them back going as quickly as possible."
More Maintenance
Linxup Expands Partnership with Fleetio to Bring Full Maintenance Management to Mid-Market Fleets
A new reseller partnership expands access to Linxup’s real-time GPS and telematics data with Fleetio’s leading fleet maintenance platform.
Read More →
Michelin Connected Fleet Expands Trailer Premium Solution
Michelin Connected Fleet’s Trailer Premium, designed for Class 7 and 8 fleet operators, detects metrics that affect tire longevity and alerts fleet managers to situations requiring tire inspection and/or preventive maintenance.
Read More →
Jasper Offers Remanufactured Chrysler 3.6L Pentastar Gen II Engine
The Jasper Engine & Transmission remanufactured Chrysler 3.6L Pentastar Gen II engine is now available and is covered by a nationwide, transferable, parts and labor warranty of up to 3 Years/100,000 miles.
Read More →
Questar Analysis Finds Aftertreatment Degradation Can Cost Fleets Up to $30 Per Vehicle Per Day in Excess Fuel
Questar analysis found degraded DPF and SCR systems can waste up to $30 in fuel per vehicle daily, creating significant avoidable fleet operating costs.
Read More →
ARI-hetra Launches 9,000-Pound Capacity Wireless Mobile Column Lift
ARI-hetra said its new lift is the industry's first 9,000-pound-capacity mobile column lift, delivering 36,000 pounds of total lifting capacity, ALI-certified safety, and reliable ball-screw performance for dealerships and medium-duty fleets.
Read More →
Where Are All the Women Technicians? Closing the Gap with Support and Career Pathways
Women make up just 4% of diesel tech roles. Here’s how trucking can attract, support, and retain more women in the shop.
Read More →
What REALLY Makes a Truck Reliable? We Want Your Input!
Work Truck is gathering real-world fleet insight on truck reliability. Share your experience and help shape upcoming editorial coverage.
Read More →
Hands-on Program at Yokohama’s Mississippi Truck Tire Plant Helps Employees Build Skills
Yokohama Tire Manufacturing Mississippi’s Maintenance Apprenticeship Program, in partnership with East Mississippi Community College, combines classroom instruction with on-site experience as employees pursue an associate degree.
Read More →
Are You Tracking Your Fleet's True Total Cost of Ownership?
Bobit Business Media surveyed 190 fleet professionals and found that while most fleets are tracking costs, fragmented systems and data gaps are keeping true TCO visibility out of reach. With rising pressure to control spend in an increasingly volatile environment, the gap between what fleets think they know and what the data actually shows is wider than you might expect. See how your peers are managing costs today and where the industry still has room to improve.
Read More →
The Power of Inspection Lighting in Modern Fleet Maintenance
Technicians tackle varied tasks every day, but as problem-solvers, they need good illumination during inspections, repairs, and maintenance. So, what makes a good technician inspection light?
Read More →