Under the current COVID-19 working conditions, Volvo Trucks North America is encouraging customers to utilize the Volvo SELECT Part Store, the company’s e-commerce parts platform, replacing in-person transactions with the convenience of online ordering and direct delivery.
The Volvo SELECT Part Store enables customers to locate their participating Volvo Trucks dealer and search and select from more than 500,000 parts for purchase and delivery, which is especially helpful as a safe and efficient solution while the current stay-at-home and social distancing mandates are in place during the COVID-19 pandemic.
Online ordering through the store is currently utilized by over 53,000 registered users through 105 Volvo Trucks dealer groups across the U.S. and Canada. Available 24 hours a day, seven days a week, the service secures parts for customers without the need to visit a dealership for pick up.
“When the Volvo SELECT Part Store was introduced 10 years ago, it was an innovation we were proud to offer our customers enabling a faster, more efficient ordering experience,” said Todd Shakespeare, director of parts marketing at Volvo Trucks North America. “In this current environment, we’re glad that customers can take advantage of online ordering and direct delivery in addition to other price specials and parts promotions available to them.”
Volvo SELECT Part Store allows around-the-clock access to look up parts, check inventory availability, verify pricing, and place orders. Customers who would like to start ordering parts online through the Volvo SELECT Part Store should contact a participating dealer or visit the Volvo SELECT website.
This fall, Volvo Trucks plans to introduce a next-generation e-commerce platform which will offer an expanded range of features, functionality, and benefits to customers and dealers. Providing secure, remote access to parts, components and expert support, it will further reinforce Volvo Trucks North America’s industry leadership position in e-commerce, parts availability, safety and service.
“We are always working to help our customers’ businesses be successful and continually look for new opportunities to offer the best, most efficient solutions for their needs,” said Shakespeare.