Diesel Laptops, distributor of commercial truck diesel diagnostic software, hardware, and services, announced the launch of its Virtual Diesel Technician Program. This program is a first in the commercial truck and off-highway industry and is a real solution to the current diesel technician shortage that exists today.
Clients that utilize this program have full, unlimited access to Diesel Laptops’ certified, in-house Diesel Technicians. These technicians are available via phone and live chat and can both remote access the client’s diagnostic tools, and video stream through the end user’s mobile device. This program also grants clients access to the wide array of repair information that Diesel Laptops has created.
This repair information includes VIN decoders, Labor Time Guides, repair information on more than 70,000 diagnostic fault codes, wiring diagrams, component locators, torque specifications, parts cross referencing, step-by-step repair information, and much more. These applications are provided through traditional desktop applications, along with websites and mobile applications.
According to Tyler Robertson, CEO of Diesel Laptops, “We all know that it is difficult to find qualified technicians. We also know its difficult for most shops to acquire the resources they need to properly diagnose and repair commercial trucks. The Virtual Diesel Technician Program gives repair shops access to both live, real world diesel technicians and repair information.”
Diesel Laptops is staffed with certified diesel technicians from a variety of industries, and currently handles more than 50,000 customer repair, software, and diagnostic questions every year. These are all documented and organized in the company’s database, allowing Diesel Laptops to build the world’s largest database of solutions for known symptoms and diagnostic codes.