Phillips Connect is partnering with Velociti for installation and post-deployment technology monitoring and repair service for its trailer telematics solutions.
Once a Phillips Connect customer has chosen the smart trailer solutions right for their operation, a designated Velociti project manager will arrange for the installation of the equipment when and where convenient for the customer. All required components will be staged to ensure an efficient installation process by Velociti certified technicians.
The Phillips Connect equipment will begin continuously reporting data from all the systems being monitored, instantly identifying and sending alerts via the Phillips Connect dashboard of any problem that requires attention. The new partnership will integrate Phillips Connect asset health monitoring with Velociti’s VeloCare.
VeloCare proactively monitors a customized 24/7 system health portal for the Phillips Connect customer. If a problem is detected, it notifies a Velociti representative to arrange the required repair, either remotely or to dispatch a technician to complete the service at the customer's preferred location.
As a Phillips Connect partner, Velociti will manage parts inventory, process RMAs, and provide real-time visibility, and provide trailer maintenance based on real time visibility from Phillips Connect smart sensors. This arrangement maximizes the ROI a fleet can expect from Phillips Connect health monitoring and frees the customer from having to react to technology failures, according to an announcement.
“Phillips Connect has developed the best scalable smart trailer technology available, but we realize that just knowing about a problem is only a first step,” said Jim Epler, executive vice president of Phillips Connect, in a news release. “There needs to be a way to resolve the problem quickly and efficiently to maximize the benefits of the technology. Velociti has the experience, the systems and the skills to work that out and get the trailer back on the road in the most cost-effective way."