Vehicle Dependability Slips Again in J.D. Power Study
Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to J.D. Power's 2015 U.S. Vehicle Dependability Study.

Chart courtesy of J.D. Power.

Chart courtesy of J.D. Power.
Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to J.D. Power's 2015 U.S. Vehicle Dependability Study.
The vehicle dependability scores industry-wide average 147 problems per 100 or about 1.5 per vehicle. A year ago, J.D. Power reported an average of 133 problems per 100, which was the first decline in more than 15 years.
The annual study that examines problem areas of vehicles also ranked Lexus at the top with the least number of problems (89) per 100 vehicles. Buick (110), Toyota (111), Cadillac (114), and Honda (116) rounded out the top five. Porsche (116), Lincoln (118), Mercedes-Benz (119), Scion (121), and Chevrolet (123) reached the top 10.
Among owners who reported a Bluetooth pairing or connectivity problem, 55 percent say their vehicle would not recognize their phone and 31 percent said the phone wouldn't automatically connect when they enter the vehicle.
Engine and transmission problems remain high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
Other findings include that six of the top 10 problems are design related as opposed to defects or malfunctions and most frequently reported problems are related to the exterior followed by engine/transmission and audio/communication/entertainment/navigation.
View the J.D. Power release here.
Among owners who experienced a Bluetooth pairing/connectivity problem, 55 percent say that their vehicle would not recognize their phone, and 31 percent say the phone would not automatically connect when entering their vehicle.
The number of engine/transmission problems remains high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
Six of the top 10 problems are design-related as opposed to defects or malfunctions.
By vehicle category, the most frequently reported problems are related to exterior, followed by engine/transmission and audio/communication/entertainment/navigation.
Overall vehicle dependability industry-wide averages 147 PP100, or approximately 1.5 problems per vehicle.
- See more at: http://www.jdpower.com/press-releases/2015-vehicle-dependability-study#sthash.TSC2MPhy.dpuf
Among owners who experienced a Bluetooth pairing/connectivity problem, 55 percent say that their vehicle would not recognize their phone, and 31 percent say the phone would not automatically connect when entering their vehicle.
The number of engine/transmission problems remains high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
Six of the top 10 problems are design-related as opposed to defects or malfunctions.
By vehicle category, the most frequently reported problems are related to exterior, followed by engine/transmission and audio/communication/entertainment/navigation.
Overall vehicle dependability industry-wide averages 147 PP100, or approximately 1.5 problems per vehicle.
- See more at: http://www.jdpower.com/press-releases/2015-vehicle-dependability-study#sthash.TSC2MPhy.dpuf
Among owners who experienced a Bluetooth pairing/connectivity problem, 55 percent say that their vehicle would not recognize their phone, and 31 percent say the phone would not automatically connect when entering their vehicle.
The number of engine/transmission problems remains high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
Six of the top 10 problems are design-related as opposed to defects or malfunctions.
By vehicle category, the most frequently reported problems are related to exterior, followed by engine/transmission and audio/communication/entertainment/navigation.
Overall vehicle dependability industry-wide averages 147 PP100, or approximately 1.5 problems per vehicle.
- See more at: http://www.jdpower.com/press-releases/2015-vehicle-dependability-study#sthash.TSC2MPhy.dpuf
Among owners who experienced a Bluetooth pairing/connectivity problem, 55 percent say that their vehicle would not recognize their phone, and 31 percent say the phone would not automatically connect when entering their vehicle.
The number of engine/transmission problems remains high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
Six of the top 10 problems are design-related as opposed to defects or malfunctions.
By vehicle category, the most frequently reported problems are related to exterior, followed by engine/transmission and audio/communication/entertainment/navigation.
Overall vehicle dependability industry-wide averages 147 PP100, or approximately 1.5 problems per vehicle.
- See more at: http://www.jdpower.com/press-releases/2015-vehicle-dependability-study#sthash.TSC2MPhy.dpuf
Originally posted on Automotive Fleet
More Operations
What Resilient Fleets Do Differently When Conditions Change
Fleet resilience is about more than reacting to disruption. Lauren Fletcher talks with AP Fleet’s Alex Coveney about flexibility, planning, scaling, and what helps fleets adapt when business conditions shift.
Read More →
If We Want the Next Generation in Automotive, We Have to Give Them a Reason to Care
The automotive industry talks constantly about its workforce shortage. But before we can recruit the next generation, we may need to do a better job giving kids a reason to care about automotive in the first place.
Read More →
Ram ProMaster City Under $40K, Truck Tariffs, and AI Maintenance Lead the News
A sub-$40K commercial van, tariff questions, AI-powered maintenance, and a new EV production strategy headline this week’s Truck Chat Cheat Sheet.
Read More →Bob Adamsky Shares the Fleet Lessons You Usually Learn the Hard Way
After more than 30 years in fleet, Arrow International’s Bob Adamsky has learned that the job is about far more than vehicles. He shares the lessons he wishes every fleet manager could learn a little earlier.
Read More →
Why Fleet Leaders Have to Keep Asking Why
What if the biggest fleet improvements start with one simple question? After decades managing budgets, policies, technology, teams, and some of the largest fleet operations in the business, Jeff Hurrell shares why fleet leaders should keep asking “why” before deciding what comes next.
Read More →Drones, EV Reality, Truck Production & Smarter Fleet Operations Lead This Month
August’s biggest work truck stories go beyond the vehicle, from disaster-response drones and EV reality checks to truck production, roadside uptime, and smarter fleet operations.
Read More →
Team Fletcher Takes 2nd Overall at the Corporate Soap Box Derby
Team Fletcher came to Akron as a rookie and left with a win over Team Brown, a second-place overall finish, and $22,000 raised for The Hourglass Foundation. See how race day unfolded.
Read More →
Shades of Fleet Call for Voices: Fleet's Hidden Heroes
Fleet’s hidden heroes are often the ones keeping everything moving behind the scenes. September’s Shades of Fleet is looking for dispatchers, coordinators, parts specialists, and other support pros to share their stories.
Read More →
What is the WEX NAM Summit?
What makes the WEX NAM Summit different from other fleet industry events? It's a meeting of the minds that brings fleet and mobility leaders together to discuss emerging trends, AI, new solutions, best practices, and the future of the industry.
Read More →
With 293% 3-Year Revenue Growth, Fleetworthy is One of the Fastest-Growing Private Companies in the U.S.
Fleetworthy has been named to 2026 Inc. 5000 list of fastest-growing private companies for the second consecutive year. It ranked No. 2 overall in the Albany-Schenectady-Troy, New York metro area.
Read More →

