Mack Trucks announced that it is using artificial intelligence (AI) for adaptive fleet maintenance as part of Mack's Premium Service Contract. Mack's Premium Service Contract increases fleet uptime, return on investment, and improves service for small- and medium-sized fleets.
Through AI, maintenance service intervals are automatically adjusted dynamically by reviewing data such as fuel usage, engine hours, idle time, and oil usage. This results in an optimized maintenance schedule customized to the fleet's operations and actual data. This allows work truck fleets to come in for truck fleet maintenance when needed – not too early or too late.
"Utilizing AI, which constantly consumes connected customer data, Mack is able to adjust in real-time maintenance schedules and needs best for the truck and our customers' operations," said Jonathan Randall, president of Mack Trucks North America. "Adaptive maintenance, including time-based or mile-based engine hours, triggers the dealer to schedule maintenance at the appropriate time, reducing downtime."
The Mack Premium Service Contract offers dedicated maintenance management with a single point of contact at local dealers to manage the scheduling of maintenance; upfront parts and labor costs offering cost consistency; adaptive maintenance optimized based on each fleet's unique operations allowing for improved vehicle health; and consistent repair and truck fleet maintenance through Mack Certified Uptime Dealers.
"When AI detects that the truck needs to receive a valve adjustment at 150,000 miles and an oil change at 120,000 miles, then the truck is serviced at 120,000 miles to reduce an additional stop," said Mike Furst, director of contract services and business technology solutions.
Vehicles eligible for the Premium Service Contract are powered by Mack engines. This includes vehicles already in service with completed service intervals. Preventive and adaptive maintenance, as well as truck fleet management, are included in the contract.
The Mack Premium Service Contract is available for normal-duty, heavy-duty, and severe-duty applications.
For more information about the Mack Premium Service Contract, please visit your local Mack dealer or www.macktrucks.com.
About Mack Trucks
For more than a century, dedicated to durability, reliability, and meeting customers' needs, Mack Trucks has provided purpose-built transportation solutions.
Today, Mack is one of North America's largest producers of heavy-duty trucks, and both Mack heavy- and medium-duty trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines, and transmissions sold in North America are assembled in the United States.
Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems, ISO 45001 standard for health and safety management systems, and ISO 50001 standard for energy management.
Mack is also a proud sponsor of Share the Road, an American Trucking Associations (ATA) public information campaign to enhance the safety of our nation's roadways.
