Hunter Engineering has partnered with the people development platform RockED to deliver targeted microlearning that helps service advisors strengthen customer communication and support a more consistent vehicle service experience. 

The training program will be available for enrollment through Hunter University, Hunter’s global learning platform for customers, technicians, instructors, and students, and delivered through RockED’s mobile learning platform.

As vehicle technologies continue to advance and customer expectations evolve, the ability to clearly explain vehicle inspection results has become increasingly important. Service advisors play a key role in translating technical findings into information customers can understand, helping customers make confident repair and maintenance decisions. 

“This partnership aligns with our mission to elevate the automotive service experience through accessible, impactful education,” said Matthias Stoever, CEO at RockED. “By pairing our microlearning expertise with Hunter’s industry-leading equipment, we’re helping service teams turn advanced technology into clearer conversations and better outcomes for customers.”

Through the partnership, RockED will deliver short, practical training content that complements Hunter’s automotive service equipment solutions, with a focus on presenting inspection results, communicating with service advisors, and customer-centered service interactions.

“We’re proud to be partnering with RockED; such a well-established learning platform in the dealership environment,” said Tom Settle, Hunter senior manager of Learning and Development. “To be able to offer service advisor training of this caliber through Hunter University is amazing.”

Hunter said that by combining RockED’s expertise in automotive education with its service equipment solutions, service teams can improve communication, build customer trust, and deliver a stronger service experience.