The 24/7 Goodyear-Fleet HQ Emergency Roadside Service program recently helped the 2 millionth truck that contacted it for assistance return to service, a major milestone for the program, which The Goodyear Tire & Rubber Company introduced in 2008.
“Over the last decade, trucking operations of all sizes and configurations – including some of the industry’s largest fleets – have entrusted their road service calls to Goodyear,” said Johnny McIntosh, general manager, commercial services and solutions.
“The Goodyear-Fleet HQ Emergency Roadside Service program has helped minimize expensive downtime for fleets, enabling these operations to deliver the goods and services that keep our economy and way of life rolling,” he noted.
The 24/7 Goodyear-Fleet HQ Emergency Roadside Service program is an important part of Goodyear’s Total Solution of trusted products, reliable services and fleet management tools, delivered by the nationwide Goodyear Commercial Tire & Service Network, which consists of more than 2,300 Goodyear Commercial Tire & Service Centers (CTSC) and independent, authorized Goodyear commercial tire dealers.
Through the program, truck drivers whose rigs have been immobilized by tire issues contact the 24/7 Goodyear-Fleet HQ Solution Center, where trained agents who are familiar with their tire requirements immediately capture vital information, including the location of the vehicle.
Goodyear agents then identify a CTSC or independent Goodyear dealer, dispatch a road service technician to the truck and coordinate with the technician throughout the process. That technician will evaluate the truck’s tire situation and help return the vehicle to service quickly and efficiently, while targeting a total roll-time of two hours or less.
Truck drivers and fleet logistics coordinators can contact the 24/7 Goodyear-Fleet HQ Solution Center by dialing a dedicated number (1-866-FLEETHQ) or using the Goodyear Road Service App, which instantly connects to Goodyear agents with the touch of a mobile phone or tablet screen.
“Helping a truck return to service requires the rapid and precise mobilization of resources and people and is not a simple task,” said McIntosh.
“The unprecedented achievement of helping two million trucks return to service is a testament to the power of the 24/7 Goodyear-Fleet HQ Emergency Roadside Service program, the scope and capabilities of the Goodyear Commercial Tire & Service Network and Goodyear’s commitment to helping lower our customers’ operating costs,” he said.
