Goodyear-FleetHQ Emergency Service Hits 1 Million Milestone
The Goodyear Tire & Rubber Company’s 24/7 Emergency Roadside Service program recently helped its 1 millionth customer, Schneider National, return to service.
Goodyear-FleetHQ Emergency Roadside Service truck. (Photo: Goodyear)
Goodyear-FleetHQ Emergency Roadside Service truck. (Photo: Goodyear)
In the trucking industry, vehicle downtime equals lost revenue. Trucks that have been immobilized by tire-related problems need to get back on the road as quickly as possible.
“That’s why having access to a comprehensive emergency roadside service program is so important,” said Jose Martinez, business solutions manager, Goodyear Commercial Tire Systems.
The Goodyear Tire & Rubber Company’s 24/7 Emergency Roadside Service program recently helped its 1 millionth customer return to service.
“This significant achievement is a testament to the power of Goodyear’s 24/7 Emergency Roadside Service program,” which is offered through the Goodyear-FleetHQ suite of business solutions, said Martinez. (Goodyear-FleetHQ began offering Emergency Roadside Service in late-2007.)
A driver for Schneider National, a commercial trucking fleet, was driving near Floresville, Texas, when his truck ran over a road hazard, which caused one of its trailer tires to deflate.
After pulling over to the side of the road, parking his truck and inspecting the tire, the driver notified Schneider’s Emergency Maintenance department.
A Schneider call agent collected key information, including the truck’s location, and entered it into a form on the Goodyear Commercial Tire & Service Centers’ website.
“The data was then sent to our 24/7 Goodyear-FleetHQ Solution Center,” said Martinez. “A trained tire professional at the center dispatched a tire service technician from a San Antonio-based Goodyear Commercial Tire & Service Center, who drove out to the downed truck.”
The Goodyear Commercial Tire & Service Center technician replaced the truck’s flat trailer tire with a new Goodyear tire, which enabled it to return to service. The roll time? “Just one hour and 45 minutes from the moment the driver contacted the Schneider Emergency Maintenance department to the moment his truck was back on the road,” said Martinez.
Goodyear-FleetHQ Emergency Roadside Service delivers roll-time of two hours and 11 minutes, on average, “which makes a roll time of one hour and 45 minutes even more extraordinary,” he noted.
“Goodyear has been the primary tire supplier to Schneider for 27 consecutive years,” said Steve Graham, vice president, line haul purchasing, Schneider National. “High-quality tires and a comprehensive tire maintenance program help reduce the potential for truck downtime, but it sometimes happens.
RELATED CONTENT:
More Maintenance
Coltrain Onsite Fleet Care Launches SHIELD, a Purpose-Built Field Service Application
As Coltrain Onsite marks its first year of operations, having grown to more than 100 team members across 14 states, the company is launching SHIELD, its proprietary field service application designed to set a new standard for quality in mobile fleet maintenance.
Read More →
Preparing Your Fleet for Extreme Heat
Hot weather puts extra stress on commercial vehicles. In this video, Mike Hagaman of Cox Fleet shares simple maintenance steps that can help fleets avoid costly downtime.
Read More →
Fleetio Launches PartsTech Integration, Potentially Helping Fleets Save up to 15 Minutes on Each Purchase Order
Fleetio’s integration with PartsTech brings parts sourcing and ordering into a single connected Fleetio workflow, reducing administrative work and potentially saving users up to 15 minutes per purchase order.
Read More →
6 Main Causes of Hot-Weather Fleet Downtime
Summer heat can lead to costly fleet downtime. In this video, Mike Hagaman of Cox Fleet explains the six key systems fleets should inspect and maintain to help prevent roadside breakdowns.
Read More →
ASE Connects’ Back-to-School Giveaway: Schools Can Win Tools and Prizes from Snap-on
As part of a back-to-school giveaway, ASE Connects and Snap-on will provide four schools with prizes, including three $250 Snap-on gift cards and a grand prize of a Snap-on cart and tool set valued at over $11,000.
Read More →
BendPak Opens Donald R. Henthorn Industrial Complex in Alabama
BendPak has completed Phase 1 of construction of the Donald R. Henthorn Industrial Complex, which includes a new logistics and distribution center. The complex is situated on 33 acres near BendPak’s existing East Coast campus in Mobile County, Alabama.
Read More →
As Maintenance Costs Rise, Some Work Trucks and Vans Cost Thousands Less to Maintain
Maintenance costs are still climbing, but some 2026 pickups and cargo vans could save fleets thousands per vehicle. The real surprise is not just how much they cost to maintain, but how often they need to leave the road.
Read More →
Kerry Brothers Truck Repair Expands Rapidly Across Southeast Michigan with 3 Acquisitions and New Wixom Facility
Acquisitions of Kustom Truck & Trailer, Vehicle Clinic and Downriver Truck and Bus, along with a new 20,000-square-foot Wixom facility, extend Kerry Brothers’ footprint east, south, west and north across the greater Detroit region.
Read More →
Kooner Fleet Management Solutions Named Fleetio Premier Partner
Fleetio has named Kooner Fleet Management Solutions as a Premier Partner within Fleetio’s Maintenance Shop Network. As a Fleetio Premier Partner, Kooner's designation reflects its commitment to delivering reliable maintenance services and supporting fleets through high-quality service.
Read More →
Proven Ways to Reduce Work Truck Downtime
The age-old problem of downtime will always be a reality, but with new strategies at hand, fleets have more ways to keep trucks on the road longer.
Read More →