Auto Crane's Rapid Response Expedited Parts Order Service program increases end user satisfaction with Auto Crane equipment by providing expedited access to commonly required parts and services. To support the new Rapid Response Expedited Parts and Service program, Auto Crane has increased factory stock levels for parts and created a new Product Manager position focused exclusively on aftermarket (post-sale) sales and service.
Customer expectations in the field have changed, with the understanding that some fast-moving parts need to be available from local dealers on demand, rather than just ordered from the factory when a customer asks for the part. The new expedited order process provides a simple way to get the parts you need into customers' hands at the time of demand should they be locally out of stock in your dealer inventory. Auto Crane made this change in procedure to provide dealers with an enhanced level of service for parts order fulfillment and to assist in dealer parts inventory planning.
