Kenworth Truck Company has named its 2020 Kenworth Service Council and 2020 Kenworth Dealer Service Council.
The councils work in partnership with Kenworth to support its customer experience efforts throughout the Kenworth dealer network in the U.S. and Canada.
Leading Kenworth service managers in the United States and Canada serve on the Service Council and help promote service and product enhancements..
Members of the 2020 Kenworth Service Council are: Chairman – Jeff Minter, Wisconsin Kenworth (Windsor, Wis.); Matt Allen, Inland Kenworth (Fontana, Calif.); Ryan Dicken, GreatWest Kenworth (Calgary, Alberta); Mike D’Agostini, NorCal Kenworth (Sacramento, Calif.); Stefano Gabrielli, Gabrielli Kenworth (Jamaica, N.Y.); Jim Garner, CIT Trucks (Normal, Ill.); Wes Gellhaus, MHC Kenworth (Leawood, Kan.); Nicolas Letendre, Kenworth Maska (Sherbrooke, Quebec); Dan Mills, Sioux Falls Kenworth (Sioux Falls, S.D.); Richard Williamson, Truckworx Kenworth (Birmingham, Ala.); and Kenworth Dealer Council representative Scott Oliphant, Kenworth of Louisiana (Gray, La.).
The Dealer Council features eight executives representing 426 Kenworth dealerships in the United States and Canada.
The Dealer council works in partnership with Kenworth to support The World’s Best customer experience throughout the Kenworth dealer network in the United States and Canada. “Our dealer network is the best in the industry,” said Kevin Baney, Kenworth general manager and PACCAR vice president. “We work closely with our dealer network to provide proactive personalized support to our customers maximizing uptime.”
The 2020 Kenworth Dealer Council members are: Chairman – Scott Oliphant, Kenworth of Louisiana (Gray, Louisiana); Bill Currie, Inland Kenworth (Burnaby, B.C.); Bill Kozek, Wisconsin Kenworth (Madison, Wis.); Samuel Letendre, Kenworth Maska (La Présentation, Quebec); Tim Mitchell, Kenworth of Pennsylvania (Carlisle, Pa.); Scott Nichols, Kenworth of Indianapolis (Indianapolis, Ind.); and Todd Rice, MHC Kenworth (Leawood, Kansas). In addition, Jodie Teuton of Kenworth of Louisiana (Gray, Louisiana) serves as the Kenworth line representative for the American Truck Dealers (ATD).
The PACCAR Parts 365 Customer Support Center is open 24 hours a day, seven days a week. The service requires no registration fee for emergency roadside assistance and is available to any truck brand. The Customer Center handles emergency roadside assistance calls and schedules service for preventive maintenance customers, among other services.