Roadside Call Boxes Becoming Extinct
States are removing roadside call boxes due to high costs and the profileration of cell phones.
Due to the proliferation of cell phones, emergency roadside call boxes are flirting with extinction, according to a May 31 report in USA Today. Rhode Island, where the cost per call had risen to about $7,000, scrapped its 284 call boxes at the end of last year. Pennsylvania removed 102 boxes on Interstate 81 last year. Officials noted the cost to replace one box was $6,000. Illinois, Massachusetts, New Jersey and Louisiana are considering scrapping them because of the high costs. A call costs $77.61 on I-255 in Illinois, according to the USA Today report. Florida, which pays maintenance costs of "several hundred thousand dollars a month" for 2,750 devices, saw the number of calls drop from 56,000 in 1999 to 27,000 in 2002, Nick Adams, a state transportation official, told USA Today. In Pennsylvania, 16,668 motorists used them in 2004, down from 39,000 calls in 2000. Officials also noted that the technology is outdated and it is hard to get replacement parts. Also, many states now employ "smart traffic" systems with highway cameras and roving motorist assistance patrols that make the boxes obsolete. However, transportation officials in some states say the boxes remain necessary. Adams says that a large percentage of the people that don't have cell phones are the ones whose vehicles are likely to break down and need assistance, such as migrant workers and the elderly. California was sued in federal court last month by the California Association of the Deaf and four deaf individuals to keep the boxes for drivers who are deaf or hearing-impaired. They can’t use cell phones. The case is pending.
More Small Fleet

Developing Budget-Friendly Driver Safety Programs
From driver training and safety meetings to one-on-one coaching and incentive programs, several small fleets share how they have developed a safety culture with their drivers using low- to no-cost resources.
Read More →
Why Fleet Managers Are Replacing Departmental Vehicles with Shared Motor Pools
Departmentally assigned vehicles often create hidden costs through underutilization, poor visibility, and increased administrative burden. This white paper explores how shared motor pool strategies help fleets reduce costs, improve accountability, and optimize vehicle utilization.
Read More →
Boosting Last-Mile Fleet Uptime, Safety, and Value with AI Vehicle Inspections
AI-powered inspections are transforming last-mile fleets by replacing manual checks with highly accurate automated scans that detect defects in seconds. By giving fleet operations visibility into the daily condition of their vehicles, you can identify trends over the vehicle’s lifecycle that enable improved procurement decisions, route management, driver training and accountability.
Read More →
Five Ways Seat Belts Help Prevent Injuries
There are five ways seat belts protect occupants from injuries, according to the Tennessee Department of Safety and Homeland Security.
Read More →
It’s here: The 2026 Fleet Technology Trends Report
What does AI mean for fleets? Get the answer — and learn other top tech trends.
Read More →
Small Fleets, Big Impact: How Independent Drivers Power Wreaths Across America
Check out how small fleets and independent drivers power Wreaths Across America each December and why their impact matters more than ever.
Read More →
VMS Survey Finds 65% of Small Fleet Managers Run Operations Alone
A new VMS survey shows small fleet managers are stretched thin, with most handling operations solo and eager to adopt digital tools for relief.
Read More →
Tips for Driving Safely on Halloween Night
This video features a reminder from the Connecticut Department of Transportation (DOT) and the Connecticut Police Chiefs Association, urging drivers to prioritize safety this Halloween.
Read More →
AI, Access, and Uptime: VMS’s Next Chapter with David Prusinski
VMS’s new Co-CEO, David Prusinski, shares how an AI-first approach will give small fleets and repair shops the tools to compete like big players.
Read More →

