Consumer Reports: Secrets of Used-Car Salesmen
Consumer Reports talked to 10 current and former used-car salespeople for their September issue about how they manipulate the buying process. The findings:
Targets: The uneducated, young, and those with bad credit ratings are the easiest targets. Dealers often also assume that if you’re a minority or a woman you’re less educated about automobiles.
Tips:
--Beware of the salesman that gets too friendly too quick.
--Don’t let the salesman change the discussion whenever you ask about price.
--Don’t divulge too much information, such as the amount other dealers have offered them for their old car. Refuse to discuss a trade-in until negotiations are complete on the car they're buying.
--Resist any attempt to rush into a deal—don’t be afraid to walk away.
--Don’t let the dealer discourage you from having the vehicle inspected. (Salesmen rarely know the history or condition of used cars on their lot, no matter what they tell you.)
--Watch out for the salesman that focuses on the monthly loan payment instead of on the vehicle price. By using a long-term loan, dealers can offer a low payment without mentioning the resulting higher interest charge.
--Ask about the dealer markup on top of the manufacturer’s finance company’s loan. The interest rate you see is often bumped several percentage points higher from the quote by the dealer. On a 48-month loan, a three-percentage point difference can boost the total cost of a $10,000 loan by nearly $700.
--Know the value of the car you’re buying. Buyers armed with a laptop computer, calculator, or a list of wholesale and retail prices downloaded off the Internet are less likely to be overcharged, lied to, or subjected to high-pressure sales tactics.
Two former salespeople interviewed now run these consumer advocate sites: www.ripoffreport.com and www.stopautofraud.com
More Small Fleet


Developing Budget-Friendly Driver Safety Programs
From driver training and safety meetings to one-on-one coaching and incentive programs, several small fleets share how they have developed a safety culture with their drivers using low- to no-cost resources.
Read More →
Boosting Last-Mile Fleet Uptime, Safety, and Value with AI Vehicle Inspections
AI-powered inspections are transforming last-mile fleets by replacing manual checks with highly accurate automated scans that detect defects in seconds. By giving fleet operations visibility into the daily condition of their vehicles, you can identify trends over the vehicle’s lifecycle that enable improved procurement decisions, route management, driver training and accountability.
Read More →
Five Ways Seat Belts Help Prevent Injuries
There are five ways seat belts protect occupants from injuries, according to the Tennessee Department of Safety and Homeland Security.
Read More →
Basic Tracking vs Next Generation Fleet Technology
Fleet software is getting more sophisticated and effective than ever, tying big data models together to transform maintenance, safety, and the value of your existing tech stack. Fleet technology upgrades are undoubtedly an investment, but updated technology can offer a much higher return. Read how upgrading your fleet technology can increase the return on your investment.
Read More →
It’s here: The 2026 Fleet Technology Trends Report
What does AI mean for fleets? Get the answer — and learn other top tech trends.
Read More →
Small Fleets, Big Impact: How Independent Drivers Power Wreaths Across America
Check out how small fleets and independent drivers power Wreaths Across America each December and why their impact matters more than ever.
Read More →
VMS Survey Finds 65% of Small Fleet Managers Run Operations Alone
A new VMS survey shows small fleet managers are stretched thin, with most handling operations solo and eager to adopt digital tools for relief.
Read More →
Tips for Driving Safely on Halloween Night
This video features a reminder from the Connecticut Department of Transportation (DOT) and the Connecticut Police Chiefs Association, urging drivers to prioritize safety this Halloween.
Read More →
AI, Access, and Uptime: VMS’s Next Chapter with David Prusinski
VMS’s new Co-CEO, David Prusinski, shares how an AI-first approach will give small fleets and repair shops the tools to compete like big players.
Read More →

