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SEARCHChargePoint’s new Premier Care supports large or complex charging networks by providing concierge services to streamline operations, and the new Support Portal transforms the customer support experience into a transparent self-managed hub.
ChargePoint Premier Care and the ChargePoint Support Portal are now available, joining ChargePoint Assure and ChargePoint Safeguard Care in the company's portfolio of support solutions.
Credit: ChargePoint
ChargePoint, a global leader in electric vehicle (EV) charging solutions, has launched two new offerings: ChargePoint Premier Care and the ChargePoint Support Portal.
The company said these services will deliver a world-class customer experience for charging providers.
ChargePoint Premier Care offers personalized services with a dedicated expert committed to optimizing your charging operations. The ChargePoint Support Portal is a self-service hub designed to give station owners the visibility, control, and knowledge to resolve issues more efficiently.
"Premier Care and Support Portal bookend ChargePoint’s service offerings for charger management,” said JD Singh, chief customer experience officer at ChargePoint. “Premier Care allows businesses to streamline operations with our industry-leading team, whereas the Support Portal makes operations easy and intuitive for those who prefer to fully manage their own charger base.”
Premier Care is a “white glove” service for customers with a large charger base or an intricate set of operational needs, effortlessly delivering operational efficiency. With this service, customers receive revenue reports, proactive tracking, and full-service network optimization. A dedicated ChargePoint expert will provide case management, support with charger configurations, produce detailed reporting, and more.
Initially included with all ChargePoint Cloud Plan subscriptions, the new Support Portal aims to simplify technical assistance by minimizing process management and dependence on support queues. Key capabilities of the portal, according to the company, include:
Comprehensive case management: Users can create and manage support cases as well as track parts and labor progress directly within the portal.
Enhanced analytics: The Support Portal provides access to case analysis tools and downloadable custom reports.
A robust knowledge database: Easy access to how-to guides and troubleshooting steps.
ChargePoint Premier Care and the ChargePoint Support Portal are now available, joining ChargePoint Assure and ChargePoint Safeguard Care in the company's portfolio of support solutions.
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