IRVING, TEXAS – A recent survey by GE Capital found that transportation company chief financial officers (CFOs) across the U.S. see more business opportunities despite rising costs and regulatory challenges. GE Capital conducted a survey of approximately 500 chief financial officers of mid-market companies in seven industries across the U.S., including transportation, in first quarter 2012. The company asked the chief financial officers it surveyed about their current views on economic conditions in the U.S., commercial credit and lending conditions, business and energy costs, and other operational issues.

One key finding shows that transportation company CFOs are the most optimistic out of the groups of CFOs surveyed in the seven different industries, with 47% of them predicting an increase in their company’s profit margins. Specific business opportunities cited in the survey include customer acquisition and growing average revenue per loaded mile (both at 59%), and increasing tonnage volume from existing customers (57%). Despite this relative optimism in a slow economy, transportation fleets face a number of challenges.

Out of the group of transportation company CFOs surveyed, 67% are most concerned about the impact of fuel price volatility on their business, and 59% are most concerned with safety-related issues. In terms of outlook, 47% of CFOs predict an increase in their company’s profit margins. In addition, 59% see business opportunities in acquiring new customers and increasing the average revenue brought in per loaded mile.

Work Truck magazine wanted to find out what factors are driving these concerns and spoke with GE Capital’s Dan Clark, president and general manager of its Transportation Financial Services group, and John Conkin, Sr. VP of sales for the same group, to find out.

Some of the challenges facing transportation fleets today involve finding ways to keep up with freight demand while facing rising costs. Volatile fuel prices, grappling with an aging, and shrinking, driver workforce, and higher acquisition costs for buying new equipment are all factors affecting costs. As the economy slowly recovers, the opportunities are there for the taking, but managing costs to ensure profitability is a key concern.

“In the survey, 61% of CFOs said they thought their cost structure is going to go up,” Conkin said. “They’re looking at a tidal wave of increased expenses. You’ve got the volatility of fuel costs. There is nowhere it can go but up.”

Ensuring Profitability

To manage costs, Clark explained that the companies are putting pricing discipline into practice more than they did during other periods across business cycles during the last 10 years.

“They’re making sure that the surcharges on fuel are stable. They’re not bending,” Clark said. “A lot of times during 2005 through 2007, there were surcharges, but they were more lenient on how they were calculated.”

Ensuring every mile is profitable is another focus for transportation fleets, Clark said.

“They’re getting much smarter on their backhauls,” Clark said. “They’re hiring not only drivers but also salespeople to go out and work on backhauls to fill deadhead miles with freight. That’s important because of not only the miles they lose [with deadhead miles] but they also aren’t getting the surcharge on the cost of fuel.”

Clark said fleets will drop the bottom 10% of contracts that aren’t profitable and Conkin agreed with his assessment.

“They look at every lane,” Conkin added. “There is really nothing that’s sacred. If they’re not profitable, then they’re willing to walk away from it.”

GE Capital’s Clark said one way fleets are making their routes more profitable is use routing and dispatch software.

“They’re looking at using computer programs to get the most efficient use of their lanes,” Clark said. “Before, they would have a dispatcher looking at a route, but now the software lets them leverage the whole fleet rather than just make one-off changes to a truck’s route.”

Pros and Cons of New Equipment

Another issue is the cost of new trucks and equipment. GE Capital said fleets that analyze the total costs associated with them don’t only see downsides, though.

“Everybody is getting sticker shock,” Clark said. “They’re thinking, ‘do I have to pay that much for a new truck?’ They’re running the economics of it, though, and they’re finding out they’re better off with newer equipment. It helps them retain drivers and results in less downtime.”

Clark also noted how new trucks and equipment can help drive down costs, as mentioned previously. He said that 68% of companies say they expect to buy more equipment in the next 12 months, largely because of increased demand for hauling freight and the maintenance-related expenses associated with aging truck fleets.

“The net cost may work out so it’s cheaper to have new equipment,” Clark said. “New engines are getting better mileage in most cases, for example. The combo of reduced maintenance and fuel costs reduces the net costs of buying new equipment.”

Retaining Drivers

Another major issue is driver retention amidst an aging driver population and a stricter regulatory environment. Clark said 80% of the transportation respondents to GE Capital’s survey are planning to hire in the next 12 months.

“The truck driving population continues to age,” Clark said. “There is a peel off of drivers. They have to find ways to keep truck driving as a career. If you think about it, there aren’t that many parents that want their children to grow up to be truck drivers. It’s a culture change. The length of haul is a big part of that.”

The U.S. Department of Transportation’s Compliance, Safety, and Accountability (CSA) scores are moving drivers out of the available pool, making driver retention more difficult for companies.

“The CSA rules are obviously another issue,” Clark said. “There is another pool of drivers that are leaving. Before, they had a CSA score that was unmeasured. Unsafe drivers would bounce from one place to another. There was no way to assess whether a driver was a good driver or not.”

GE’s Conkin said to ensure that drivers are safe, and keep their CSA scores in line, fleets are paying more attention to the people they’re hiring, are offering bonuses to drivers for ensuring good safety records, and are using electronic on-board recorders.

“Now they’re starting to look at trucks involved in accidents and clarify what exactly happened,” Clark said. “How did that happen? They’re trying to get more information to be as accurate as possible.”

Improving Business Conditions

Although the economy is improving, Clark said it’s improving on a regional basis, explaining that interest in specific industries is creating additional demand for hauling freight.

“California continues to be weak as far as the transportation business goes,” Clark said. “Texas and Louisiana have been pretty solid right now, both because the economy is a little better, but also because oil and gas is moving. I think if you look across the country, while most of it is good, from a freight standpoint, regions with energy production in their areas are getting an extra boost. You get an ancillary economic impact from solid energy production going on there. If you get away from the headline news, and to the people hauling the freight, it’s not great, but it’s running along at a good pace.”