Your upfit is spec’ed, purchased, and installed, and you are now utilizing it in your operations. The next step in the upfit process is ensuring proper maintenance.
Top Upfit Maintenance Challenges
A huge challenge many fleet managers face in maintaining upfits is simply communicating the value and importance of proper upfit maintenance to field personnel and drivers.
“Most drivers understand the importance of oil changes, brake services, etc., and will typically make sure their vehicle is serviced in a timely manner. But prioritizing upfit maintenance in a similar fashion typically isn’t something that comes naturally. The fleet manager must educate their frontline personnel on the critical aspect of properly maintaining the vehicle’s equipment; not only to maximize its effective lifecycle and control costs but also to ensure the safety of their fleet personnel in the field,” said Jeff Klinghoffer, regional engineering manager for Holman Enterprises.
At the end of the day, it comes down to education and awareness.
“As a fleet manager, you’ll need to communicate the importance of proper upfit and equipment maintenance to your drivers. Beyond that, you can certainly implement processes and procedures to assess the condition of the vehicle and its upfit regularly. You can also explore potential gamification or incentive programs to help secure buy-in from your drivers,” Klinghoffer added.
Let’s face it; fleet managers have a lot on their plate.
“Fleet managers face daily challenges mixed in with bigger picture issues that include building a safe, reliable, and appropriate truck for the job while making executives and stakeholders happy. Finding the time to answer all of the challenges can be difficult,” said Mathew Marcussen, director of customer relations for BrandFX. “Taking the time to do research and learn more, in the beginning, will reap great savings, benefits, and efficiency in the end. Also, purchase a body that maintains its good condition over a long period will reduce the cost of repairs and service.”
When it comes to the different types of materials used in upfitting, you need to select the right material for the job.
“Ladder racks on top of cargo vans are impacted by either the snow and ice removal chemicals in the Midwest or the salty air near coastal regions. Using aluminum and stainless steel in those products is a must to provide the customer a quality product that gets them a good return on their investment,” said Katie Groves, national fleet sales manager for Adrian Steel.
Don’t forget to depend on those who know upfitting best.
“Partner with an upfitter that has a national presence and a team that can support these instances,” Groves recommended.
6 Mistakes Maintaining Upfits
While mistakes may not often happen when maintaining upfits, they can occur. Here are a few top ones to avoid:
Mistake 1: Lack of Inspection
Just as drivers need to inspect your vehicle for leaks, tire wear, etc., they should examine their upfits, too.
“Constantly check routing and clipping for rub points, just because a battery cable was tied up nicely last time you inspected it doesn’t mean a clip didn’t break loose since then,” said Brad Howard, director of Operations for Fontaine Modification.
Mistake 2: Ignoring Preventive Maintenance
When it comes to the vehicles themselves, preventive maintenance (PM) second nature, but that may not be true for upfits.
“Fleet managers realize that adhering to a recommended PM schedule is vital to optimizing the vehicle’s lifecycle and controlling the total cost of ownership. However, the same methodology also applies to a vehicle’s upfitting and equipment, but preventive maintenance for these items is often overlooked,” said Kelly Klemisch, regional engineering manager, Holman Enterprises.
To avoid this mistake, work upfits into your PM strategy for your vehicles.
“Regular service for equipment such as air compressors, material handling units, and aerial devices should be included in the unit’s PM schedule. Additionally, you can also include inspections in the schedule as well, so drivers receive reminders for those items as well. Or, at the very least, take measures to keep these PM items top-of-mind for drivers and operators. For example, you can track crane or compressors hours on an interior door decal,” Klemisch added.
Mistake 3: Not Adjusting Upfits Correctly
Make sure that ladder racks are correctly adjusted to your ladders.
“A properly adjusted ladder rack will keep the ladder secured on the van during transportation, reduce noise that could cause driver distraction, and extend the life of both the ladder and ladder rack,” said Katie Groves, national fleet sales manager for Adrian Steel.
Mistake 4: Misusing Upfit Equipment
You should also ensure your drivers and frontline workers fully understand how to use the vehicle’s equipment properly.
“Many vocational vehicles feature sophisticated and complex attachments, so training your employees on the best practices for using these units will help to minimize premature wear and tear and maximize the equipment’s effective lifecycle. This also applies to something as simple as a vehicle’s storage units. We often see fleet personnel overloading a service body or interior shelving with more than it is intended to hold, and this really impacts the longevity of these items,” said Klemisch of Holman Enterprises.
Mistake 5: Wrong Service Timing
When you service certain upfit items is also essential.
“When you service trucks, and related upfits is a big item. One example is a snowplow: make sure to service at the end of the snow season AND beginning of the season,” said Patrick Clark, director of fleet sales for Dejana Truck and Utility Equipment.
Mistake 6: Improper Equipment Storage
Where you store your equipment has a considerable impact on its useful service life.
“Also storing equipment inside helps preserve the life. Work with the local upfitters to make sure you are servicing cranes, liftgates, plows etc correctly,” said Clark of Dejana Truck and Utility Equipment.
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