J.D. Power Releases Residential Gas Utility Customer Satisfaction Study

The study, now in its 13th year, measures residential customer satisfaction with gas utility companies across six factors: billing and payment; price; corporate citizenship; communications; customer service; and field service.

J.D. Power & Associates Says Saturn Outranks Luxury Brands in Customer Satisfaction

Kenworth Medium-Duty Trucks Receive J.D. Power and Associates Awards

Kenworth receives highest marks for customer satisfaction and dealer service segments

J.D. Power and Associates: Auto Insurance Premiums Continue to Increase Significantly

European Vehicles Most Appealing to Non-Luxury Vehicle Owners; Japanese Vehicles Appeal Most to Luxury Owners

Vehicle Dependability Slips Again in J.D. Power Study

Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to J.D. Power's 2015 U.S. Vehicle Dependability Study.

J.D. Power and Associates Reports: Consumers Seek Automotive Features That Help Keep Eyes on Road

J.D. Power and Associates Reports: Workload Shifting at Automotive Dealerships

N.J. Officials Respond to Backlash over Storm Response

At the public forum, several elected officials pointed out inefficiencies in communication. One mayor noted how frustrating it was to see utility trucks lined up in a lot because they had not yet been deployed.