GPS Insight, a supplier of GPS tracking hardware and software solutions for commercial and municipal fleets, announces the sponsorship of the research report titled "Service Workforce and Fleet Management: Driving Utilization with Location Intelligence," published by the Aberdeen Group, a Harte-Hanks Company (HHS).
In an uncertain economy, leading organizations are turning to GPS-enabled Service Workforce and Fleet Management solutions to drive efficiencies into their service organizations so as to maintain customer satisfaction levels and drive resource utilization levels while controlling service-related costs. These firms are actively looking to increase visibility into all service resources via GPS, according to the report.
"Organizations responding to the research indicate that they currently monitor and track the location of 35 percent of their workers and 47 percent of their vehicles," said Sumair Dutta, senior research analyst, Aberdeen Group. "This is up from averages of 23 percent for workers and 35 percent for vehicles in 2008 with indications of further investments in 2010. These results are indicative of the value offered by GPS-enabled tracking, navigation and routing solutions in meeting cost containment and customer management pressures faced by today's service and manufacturing organizations."
Findings indicate responding firms have seen the following average improvements in key service performance indicators since the adoption of GPS-enabled solutions:
The report also finds that leading service organizations are nearly two times as likely as all others to be leveraging fleet management applications and more than three times as likely to be using intelligent routing systems. In addition, leading firms are significantly more likely than all others to actively integrate captured location information and intelligence into their field service scheduling and parts management systems to drive overall service delivery efficiency.
GPS Insight will provide a complimentary copy of this report to interested individuals. Visit the Web site for more information on how GPS Insight can help service organizations become leading organizations with the GPS Insight fleet tracking and navigation solution.
