Manheim Realigns Sales and Service Organization

by Staff

December 19, 2006

3 min to read

Manheim announced today that it has realigned its sales and service teams to create an organization more focused on meeting the changing needs of its diverse customer groups. The realignment is designed to provide more targeted expertise, service, and support to its customers while offering business solutions that better meet their individualized needs. "As the industry changes, so do the expectations of our customers," said Nick Peluso, senior vice president of customer relations and strategies. "Our realignment positions our teams to offer more targeted support and service while addressing our customers' future business needs. "Our goal is to be on the front lines with our customers every day by offering solutions that help them succeed," said Peluso. The new customer-centric realignment will benefit key national accounts, factory accounts, mega dealers, regional accounts, and franchise dealers. Peluso will oversee the new organizational teams, which include factory accounts, account management, and customer strategies. All teams will report directly to Peluso. The factory accounts group will work directly with Manheim's large manufacturer customers and affiliates, serving as their primary liaison. The team is responsible for building and maintaining strong customer relationships. The group consists of:

Diane Barton, vice president, factory accounts, Ford
Mark Davidson, vice president, factory accounts, DaimlerChrysler
Kevin Freudenberg, vice president, factory accounts, General Motors
Peter Trench, vice president, factory accounts, import accounts.
Mike McKinney has been appointed vice president of the account management team. The team consists of two groups: Regional accounts will focus on the success of the account base at each operation location. Relationships with customers such as independent dealers and wholesalers will remain at the operating locations. The regional team will support dealer, factory and fleet/lease departments at all Manheim locations. National accounts will continue to focus on meeting the needs of customers who have a national impact with Manheim, including fleet, lease, rental, financial institutions and multipoint dealer groups. This team consists of three groups: Franchise Dealers, Mega Dealers, and National Key Accounts. To focus on the specific needs of the Mega Dealers, Mike Moumousis will continue in this role as vice president, Mega Account Dealers.
Debbie Conrad has been promoted to senior director of customer strategies. Her team has two areas of focus:
Account strategies and initiatives will be led by Jessica Lanier, newly appointed director. The team's focus is to ensure that the other account teams have all tools and resources to operate effectively.
Development will be led by Jamie McCollum, director, and Luc Mitchell, manager, national accounts. The team will be responsible for training staff and identifying and implementing key national account team initiatives.
About Manheim
Manheim is the world's leading provider of automotive remarketing services. Through its wholesale auctions and array of technology products, Manheim impacts every stage of a used vehicle's life cycle, helping commercial sellers and automobile dealers realize the full value of their vehicles. The company's auction services include reconditioning, certification, inspections, dealer financing, transport, title management and marshaling, among others. Manheim is also the leader in remarketing technology, using its online tools to connect buyers and sellers around the globe to the world's largest, most comprehensive wholesale marketplace. In 2005, Manheim handled nearly 10 million used vehicles--and sold more than 5 million--representing more than $50 billion in value. Manheim's subsidiary companies provide value-added remarketing products and services, including paintless dent removal (Dent Wizard), Auto Body Repair, and salvage vehicle remarketing (Total Resource Auctions). A wholly owned subsidiary of Cox Enterprises, Atlanta-based Manheim is a global organization with 32,000 employees at its 140 U.S. and international locations. For more information, visit www.manheim.com.

Topics:Small Fleet

More Small Fleet

Cover of a whitepaper titled “The Hidden Costs of Departmentally Assigned Vehicles on Your Fleet” featuring a black fleet vehicle driving on a road at sunset. Subheadline reads: “Discover how your fleet can reduce costs and minimize risk by implementing vehicle sharing.” The document focuses on fleet optimization, vehicle sharing, cost reduction, utilization tracking, and risk management for fleet operations.

Why Fleet Managers Are Replacing Departmental Vehicles with Shared Motor Pools

Departmentally assigned vehicles often create hidden costs through underutilization, poor visibility, and increased administrative burden. This white paper explores how shared motor pool strategies help fleets reduce costs, improve accountability, and optimize vehicle utilization.

Boosting Last-Mile Fleet Uptime, Safety, and Value with AI Vehicle Inspections

AI-powered inspections are transforming last-mile fleets by replacing manual checks with highly accurate automated scans that detect defects in seconds. By giving fleet operations visibility into the daily condition of their vehicles, you can identify trends over the vehicle’s lifecycle that enable improved procurement decisions, route management, driver training and accountability.

Report: How AI Is Reshaping Fleet and Field Service Operations

AI is moving beyond the back office and into the driver’s seat of work truck and field service operations. New research shows fleets are using AI to improve predictive maintenance, optimize dispatch and routing, reduce downtime, and boost technician productivity, while also tackling challenges around workforce adoption and data readiness. Discover the trends, technologies, and real-world use cases shaping the future of connected work truck fleets.