J.D. Power Releases Consumer Financing Satisfaction Study

BMW Financial Services, Ford Credit, Honda Financial Services and Lexus Financial Services each rank highest in consumer financing satisfaction.

by Staff

December 12, 2007

2 min to read

BMW Financial Services, Ford Credit, Honda Financial Services and Lexus Financial Services each rank highest in satisfying customers with the new-vehicle financing process, according to the J.D. Power and Associates 2007 Consumer Financing Satisfaction Study(SM) recently released. Now in its 12th year, the study measures customer satisfaction with the new-vehicle financing process. Four factors are examined to determine customers' satisfaction with their automotive finance providers: provider offering, application/approval process, payment/billing process and customer contact experience. Initial Lease Satisfaction Index Ranking: Luxury Segment BMW Financial Services – 815 Ford Credit – 804 Mercedes-Benz Financial – 799 Luxury Lease Segment Average – 783 GMAC – 778 Lexus Financial Services – 775 Audi Financial Services – 762 Honda Financial Services – 761 Infiniti Financial Services – 745 US Bank -- 676 Initial Lease Satisfaction Index Ranking: Non-Luxury Segment Honda Financial Services – 813 Ford Credit – 783 GMAC – 777 Toyota Financial Services – 768 Volkswagen Credit – 768 Non-Luxury Lease Segment Average – 762 Chrysler Financial – 739 Nissan Motor Acceptance – 708 Initial Loan Satisfaction Index Ranking: Luxury Segment Lexus Financial Services – 782 Ford Credit – 779 GMAC – 774 Honda Financial Services – 755 Luxury Loan Segment Average – 744 Chase Auto Finance – 699 Initial Loan Satisfaction Index Ranking: Non-Luxury Segment Ford Credit – 781 Suzuki Financial Services – 776 Volkswagen Credit – 764 Honda Financial Services – 762 Hyundai Motor Finance Company – 744 GMAC – 739 Toyota Financial Services – 733 Non-Luxury Loan Segment Average – 720 Nissan Motor Acceptance – 711 Mazda American Credit – 709 World Omni – 706 Bank of America – 703 Chrysler Financial – 698 SunTrust Bank – 683 US Bank – 678 Subaru Motors Finance – 677 Wachovia Dealer Services – 676 Branch Banking and Trust – 668 Wells Fargo Auto Finance – 666 Citizens/Charter One Auto Finance – 665 Chase Auto Finance – 664 Harris Bank – 664 Capital One Auto Finance – 660 Sovereign Bank – 643 Fifth Third Bank – 630 CitiFinancial Auto – 618

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