Dynamic Mobile Data Systems, Inc.
(DMD) announced Mar. 12 that Geeks On Call America, LLC, a nationwide,
on-site support network that brings computer
solutions to small businesses and home users, has selected
MobileDispatch software to run their centralized dispatch center.
"Our business concept is to provide our customers with high
quality computer services in the form of a mobile business without the
traditional overhead of a retailer," said Walter Ewell, president of
Geeks On Call. "We're one of the fastest growing franchise
opportunities in the U.S. today. Because of this, we knew we needed a
powerful dispatch system, with wireless capabilities, that could
manage job requests on a nationwide level, and we needed it in place
quickly. We first met with Dynamic Mobile Data in September of 2001.
Within three months, we had a fully functional system in place."
According to the company, using MobileDispatch, Geeks On Call assigns jobs, tracks their
progress, and provides two-way communications with its franchisees,
all in real-time, over the Cingular (a joint venture between SBC
Communications and BellSouth) and the Motient wireless networks. Technicians currently use the
Research In Motion 850, 950, 857, and 957
wireless handhelds, with additional mobile devices planned for the
future.
"That's another reason we chose MobileDispatch," said Ewell. "We
wanted to provide real-time, nationwide dispatching at a reasonable
cost and we wanted the flexibility to add other devices and networks
as our business needs and coverage areas expanded."
MobileDispatch makes it easy for companies, regardless of size, to
deploy real-time dispatching and job status tracking without making a
costly investment in infrastructure, or managing special networks or
software, according to the company. Using an Internet connection and a Web browser,
customers access the software via a secure login to
www.mobiledispatch.com.
MobileDispatch says it enables companies to:
-- Assign jobs to existing equipment over the Internet
-- Track jobs from start to finish
-- Adjust schedules, real-time, according to business needs or
other conditions
-- Virtually eliminate technicians' waiting time during service
calls, or "dead" time in between calls
-- Produce real-time reports, such as electronic time sheets,
time-stamped job history, productivity, project costs VS
estimates, and scheduling
-- Virtually eliminate errors and misinterpretation due to voice
or handwritten communications
-- Eliminate unneeded paperwork
Contact Dynamic Mobile Data, or visit www.dmdsys.com for a free
demo and pricing.
"We're excited to have been chosen to help Geeks On Call to
provide such a relevant and needed service," said Chuck Feldman, CEO
and president of Dynamic Mobile Data. "This is an opportunity for both
companies to tap into a sector of the computer industry that is
currently experiencing double-digit growth and is projected to
continue doing so for the foreseeable future."
About Dynamic Mobile Data
Dynamic Mobile Data Systems, Inc. (www.dmdsys.com) is a wireless
application service provider and developer of wireless business
solutions. Founded in 1994, the company
designs vertical market mobile computing applications for the mobile
data market. DMD offers wireless enterprise solutions that help reduce
the total cost of ownership for enterprise systems, while improving
information access and increasing the efficiency of remote/mobile
workers, according to the company. Launched in March 2000, the DMD Network Operations Center
(NOC) enables clients to outsource their wireless applications and
network management needs inexpensively over the Internet. NOC
applications currently include wireless dispatch, telemetry, remote
monitoring, and remote database access.
