Learn More: Fleet 101: All About Commercial Fleet Financing
Ford Credit Ranks First in Mass Market Lender Satisfaction According to J.D. Power
According to the U.S. Automotive Financing Satisfaction Study by J.D. Power, Ford Credit ranked highest in customer satisfaction among mass market lenders.
November 14, 2025
The J.D. Power U.S. Automotive Financing Satisfaction Study reported that Ford Credit ranked highest in customer satisfaction among mass-market lenders.
Photo: Work Truck
2 min to read
Ford Credit ranked highest among mass market lenders according to the recently released J.D. Power U.S. Automotive Financing Satisfaction Study, formerly known as the U.S. Consumer Financing Satisfaction Study.
Ford Credit took the top spot in mass market lenders with a score of 714. Chase Auto scored 705 and ranked second, and Bank of America ranked third with a score of 695.
“Putting our customers first is the mission of our team members on the front lines and the bedrock of our entire organization,” said Jim Spangler, Ford Credit vice president of North America Business Operations. “Every day, we work to make the customer journey of vehicle financing and ownership better than the day before, from contract inception, to bill paying, to helping customers through tough times, to assisting them in getting that next vehicle when the time comes."
Lincoln Automotive Financial Services Also Ranks First
While Ford Credit took the top spot in mass market lenders, Lincoln Automotive Financial Services also garnered a top spot, ranking highest in customer satisfaction among premium lenders. This year, the top spot was split in a three-way tie.
Lincoln Automotive Financial Services, BMW Financial Services, and Mercedes-Benz each scored 735.
What the Report Measures
According to J.D. Power, the report measures overall auto financing customer satisfaction across eight core dimensions, which are:
Level of trust with provider
Loan/lease offering met needs
Experience managing my loan/lease
Keeps me informed about my loan/lease
Experience obtaining loan/lease
Makes it easy to do business with
Digital channels
People
This year’s study was fielded from September 2024 through September 2025 and is based on responses from 13,150 customers who financed a new or used vehicle through a loan or lease within the past three years.
More Vehicle Research
Rivian Layoffs Will Not Impact Production Workers, R2 Has Launched
Rivian announces layoffs, but production is not expected to be impacted as the electric vehicle manufacturer starts R2 SUV deliveries to customers. The company’s 2026 first-quarter net profit was down $87 million from the same quarter in 2025.
Read More →
Chevrolet Reveals Fleet-Focused 2027 Silverado 1500 With New V8 Engines and Updated Technology
The 2027 Chevrolet Silverado 1500 adds new V8 engines, updated technology, and a redesigned Work Truck model aimed at commercial and fleet customers.
Read More →
Clinton Aluminum Finds Success with Mack MD7, Plans All-Mack Fleet
After finding success with 17 Mack MD7 medium-duty leased trucks, Clinton Aluminum has now decided to convert its 34-vehicle fleet to an all-Mack fleet. Here is why.
Read More →
Toyota Alabama Celebrates 25 Years of Producing Tundra and Tacoma Powertrains
Toyota Alabama celebrates 25 years of producing Tundra and Tacoma powertrain components, surpassing 11 million engines built in Huntsville.
Read More →
Heavy-Duty Performance: Ram 2500 Walkthrough
The Ram Heavy Duty lineup is designed to support a wide range of fleet, utility, construction, and vocational applications while providing the technology operators expect from a modern truck. This walkaround video will explain the Ram 2500’s features and capabilities.
Read More →
All-New Mack Granite Cab Designed from Driver Input
Mack Trucks’ all-new Mack Granite will be available later in 2026 and features a driver-centric interior that was developed with input from more than 30 professional drivers through an unbiased clinic at Virginia Tech.
Read More →
Nissan Frontier Sport Edition: Off-Road Ready with Upgrades Available
Nissan’s 2027 Frontier Sport Edition gives customers off-road features, including all-terrain tires, an aluminum skid plate, fog lamps, and front accent lighting. Like every Frontier, it comes standard with Nissan's 3.8-liter V6.
Read More →
Hand-Painted Mack LR Models Unveiled During Trucks of Art Program in New York City
The New York City Department of Sanitation, in collaboration with its nonprofit partner the Sanitation Foundation, unveiled five new hand-painted Mack LR refuse vehicles during New York City’s Trucks of Art program.
Read More →
Ford Pro Extends 5-Year/100,000-Mile Limited Powertrain Warranty to Ranger, Maverick and E-Transit
Ford Pro expands its 5-year/100,000-mile Limited Powertrain Warranty to the 2027 Ranger and E-Transit for eligible fleet buyers.
Read More →
Sponsored•May 29, 2026
Are You Tracking Your Fleet's True Total Cost of Ownership?
Bobit Business Media surveyed 190 fleet professionals and found that while most fleets are tracking costs, fragmented systems and data gaps are keeping true TCO visibility out of reach. With rising pressure to control spend in an increasingly volatile environment, the gap between what fleets think they know and what the data actually shows is wider than you might expect. See how your peers are managing costs today and where the industry still has room to improve.
Read More →