In addition to hardware and tooling, Hino says its elite dealerships also focus on training, providing superior customer service and through continuous improvements in processes, training and dealership appearance.
 - Photo: Hino Trucks

In addition to hardware and tooling, Hino says its elite dealerships also focus on training, providing superior customer service and through continuous improvements in processes, training and dealership appearance.

Photo: Hino Trucks

Hino Trucks announced the expansion of its Certified Ultimate dealer network with the addition of eight locations, bringing its Certified network to more than 25 dealerships operating across the United States.

The newly inducted Certified Ultimate Dealerships are:

  • Interstate Trucksource, Inc Romulus, MI
  • Bergey’s Truck Center Souderton, PA
  • Gabrielli Truck Sales, Ltd. Jamaica, NY
  • Potomac Truck Center Gainesville, VA
  • Hino of Baton Rouge Port Allen,
  • LA Rush Truck Center Houston, TX
  • Flag City Truck Findlay, OH
  • Degel Truck Center St. Louis, MO

Creating an effective dealer network requires significant investments by both Hino and a Certified dealer. In addition to hardware and tooling, they also include training, providing superior customer service by focusing on the Ultimate Ownership Experience through continuous improvements in processes, training and dealership appearance. The backbone of the Ultimate Ownership Experience is Hino’s 240 dealerships across the country who deliver higher standards at every touch point throughout the lifecycle of product ownership.

Susan Cassidy, vice president and general manager of Interstate Trucksource, Inc. said, “We appreciate the working relationship between the great people at Hino Trucks and the staff at both of our Hino dealerships. It is important to align our goals with those of our OEM at all levels. An example of such an alignment is achieving the Certified Ultimate Dealer status. We worked hard as a dealership team to attain this level and the benefits are clearly visible. Our enhanced ability to properly take care of our customers benefits both us and our OEM"

Mark Dysarz, senior manager of dealer development for Hino Trucks added, “It takes commitment, investment, and embracing continuous improvement to become Certified Ultimate. It is remarkable to see our program candidates transform their dealer operations through the acceptance process and almost immediately benefit.”

Originally posted on Trucking Info

0 Comments