The ultra service agreement gives LR electric customers an uptime package tailored specifically for the technical needs of battery-electric vehicles. - Photo: Mack

The ultra service agreement gives LR electric customers an uptime package tailored specifically for the technical needs of battery-electric vehicles.

Photo: Mack

Mack Trucks has announced its new ultra service agreement will come standard with the Mack LR electric refuse model, helping further support customers beginning their journey into owning battery-electric vehicles (BEVs).

The ultra service agreement gives LR electric customers an uptime package tailored specifically for the technical needs of BEVs. It includes scheduled maintenance, preventative maintenance, towing and repair, a battery monitoring service, and Mack’s connected uptime services in one package that can be included with monthly truck payments.

The LR electric and its batteries will be supported by Mack GuardDog Connect, Mack’s integrated telematics solution that helps customers achieve peak operating conditions and maximize uptime. The connected service monitors battery health and performance and checks for fault codes and defects reported by the battery and electric components of the energy storage system.

When a critical fault code is detected, GuardDog Connect proactively contacts 24/7 Mack OneCall agents at the Mack Uptime Center in Greensboro, North Carolina. OneCall agents support Mack customers by coordinating repairs and service with the Mack dealer network during planned and unplanned service events.

The comprehensive service solution combines Mack’s uptime services and financing and insurance solutions from MFS for customers in the U.S. and Canada. Bundling the ultra service agreement, at 0% interest through MFS, with Mack’s uptime and connectivity solutions gives Mack customers peace of mind and reduces financial strain by including costs with monthly truck payments.

“Integrating a financing solution with the LR electric and additional financing options through MFS for charging stations covers the ownership experience, providing an easy path for customers and dealers to accelerate the adoption of BEVs into their operations,” said Stephen Yonce, vice president of Mack Financial Services.

As part of the ultra service agreement, MFS is offering flexible and competitive financing and leasing options for the Mack LR Electric model. MFS also provides access to insurance solutions in select U.S. markets through third-party licensed agents. MFS is extending special financing options to authorized Mack dealers, including floorplan for stock or pre-sold units, along with financing solutions for on-site charging stations as they support the electromobility ecosystem.

The Mack LR electric features twin electric motors offering 448 continuous horsepower and 4,051 lb.-ft. of peak output torque available from zero RPM. The vehicle is offered with a two-speed Mack Powershift transmission, Mack mRIDE suspension, and Mack’s proprietary S462R 46,000-lb. rear axles.

Four nickle manganese cobalt oxide (NMC) lithium-ion batteries, charged through a 150kW, SAE J1772-compliant charging system, provide vehicle propulsion and power for all onboard accessories, driven through 12V, 24V, and 600V circuits. The two-stage regenerative braking system accounts for the refuse truck’s increasing load throughout the day and helps recapture energy from the hundreds of stops the vehicle makes each day.

Identified by a copper-colored Bulldog hood ornament to signify the integrated fully electric drivetrain, the LR electric enters production later this year at Mack Trucks’ Lehigh Valley Operations (LVO) facility in Macungie, Pennsylvania, where all Class 8 vehicles for North America and export are assembled.

It may be fitted with equipment bodies from a number of manufacturers, allowing the truck to be tailored to each customer’s unique needs. Customers will be able to choose from the same driver/passenger side driving configurations, seating choices, and door options offered on the diesel-powered LR model.

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