Daimler Truck Connects More than 1 Million Trucks and Buses

Daimler Truck has achieved a significant milestone by connecting over 1 million trucks and buses to a global digital platform. This accomplishment reflects Daimler Truck's commitment to vehicle connectivity as a foundation for digital products that enhance its customers' fleet uptime, safety, productivity, and enable the transition to sustainable transportation.

“Connectivity solutions are the cornerstone for innovation and differentiation in the competition to win over customers. With more than 1 million connected vehicles, we have a comprehensive basis for further developing and scaling services and solutions that increase customer value and brand loyalty while also improving our own value chain,” said Marcus Claesson, CIO of Daimler Truck.  

Reaching a Major Milestone

Over the past few years, Daimler Truck has been able to achieve this result by deploying embedded telematics hardware and a global digital platform across all vehicle brands. The company has integrated its powerful connectivity platform across all major vehicle models and segments while adding digital products that are deployed on this platform worldwide.

These digital products bring continuous value to Daimler Truck's customers and dealers in their day-to-day fleet and service operations globally.

The applications are offered via:

• Mercedes-Benz Trucks Uptime
• Fleetboard or OmniPlus in Europe Truckconnect in Asia
• Detroit Connect branded solutions in North America.

Daimler Truck's remote update products reduce the need for workshop visits by diagnosing and updating vehicles while they are in the field. This demonstrably reduces the need for unplanned visits to the workshop, saving customers time, money, and keeping their vehicles on the road.

For example, unplanned workshop visits have been reduced by more than half thanks to early fault detection for Mercedes-Benz Trucks Uptime customers in Europe. In the United States, Daimler Truck North America performed more than 500,000 remote updates last year alone, therefore reducing the need for customers to visit workshops.

Daimler Truck's integrated connectivity platform allows customers to connect with their logistics ecosystem by accessing data and insights directly from their vehicles in real-time, without the need to add additional hardware. Additionally, Daimler Truck partners with third parties via the global connectivity platform to enable a wide range of logistics solutions for customers. Daimler Truck's digital products also play a significant role in the transition to zero-emission vehicles.

Today, Daimler Truck offers eServices for battery-powered trucks such as range prediction, battery status monitoring, pre-conditioning, and efficient charging management. In the future, connectivity will also play a key role in autonomous driving, with solutions for remote support and systematic monitoring of autonomous trucks on the road.

In all applications, the focus is always on providing customer benefits. At the same time, digital solutions are also a key lever to continuously increase Daimler Truck's service revenue.

It is Daimler Truck's clear ambition to achieve an adjusted return on sales of more than 12% in the industrial business by 2030 in a favorable market environment.

"We are very proud of this milestone, which is the result of a great team effort. We will continue to invest in our connectivity platform and our digital solutions that make our trucks and buses safer, smarter, and more efficient, ultimately improving our customer's business," said Sanjiv Khurana, Head of the Connectivity Services Group at Daimler Truck.