Piedmont Natural Gas won the top spot in customer satisfaction with residential natural gas service in the South among large utilities.
The results were from the J.D. Power 2022 Gas Utility Residential Customer Satisfaction Study.
This is Piedmont Natural Gas’ first time receiving the No.1 ranking, topping six other utilities in the South Large segment.
"Earning top honors in customer satisfaction demonstrates our strategy to put customers first," said Sasha Weintraub, senior vice president and president of Piedmont Natural Gas.
Our think-customer approach is simple – listen to what our customers say and act on it. We work daily to deliver what matters most to them – safe, reliable, affordable and increasingly clean energy. We are grateful these efforts have been noticed, and I'm proud of the entire Piedmont Natural Gas team for this recognition."
Piedmont's efforts to understand and address the needs of customers earned top rankings in the following study factors: billing and payment, corporate citizenship, communications, customer care and safety and reliability.
J.D. Power’s study results are based on responses from over 57,000 online interviews conducted from January 2022 through October 2022 with residential customers of the 84 largest natural gas utility brands, representing nearly 64.6 million households across the United States. J.D. Power began measuring the customer satisfaction of natural gas utilities in 2002.
Piedmont Natural Gas
Piedmont Natural Gas is a subsidiary of Duke Energy. It distributes natural gas to more than 1.1 million residential, commercial, industrial and power generation customers in North Carolina, South Carolina , and Tennessee.
It recently purchased a compressed natural gas (CNG) fueling station for South Carolina. The station helps trucks and fleet vehicles that run on CNG fuel up.