Terex Utilities Expands Parts Ordering Convenience

Terex Utilities has added a new tool in its Fleet Horizon platform to increase convenience for customers who need to order parts related to annual and recommended inspections. Fleet Horizon is the company’s integrated equipment and service dashboard, which enables customers to have access to information about the units in their fleet throughout the lifetime of the equipment. In addition, customers can customize the notifications they receive, schedule service, buy parts, view product or safety bulletins, or track orders

After receiving an email reminder about upcoming required or recommended inspections, the customer can either schedule an inspection with a Terex Service Center or order the parts right from the Fleet Horizon dashboard to perform the work themselves. To take the guesswork out of the process, Terex Utilities will pre-select common parts needed for the specific unit and the type of inspection. They can either select the entire parts kit or purchase specific parts, according to Alicia Haich, Fleet Horizon administrator.