The Descartes Systems
Group Inc., a provider of logistics
management solutions, announced June 11 the availability of Fleetwise
Monitor, a routing and scheduling software application that they say is
designed to enhance the performance of customer service
representatives for order fulfillment.
Descartes claims it has
designed Fleetwise Monitor in concert with customer needs to provide
for real-time coordination of customer service representatives,
dispatchers and drivers.
According to the company, designed to display only the most pertinent delivery information, Fleetwise Monitor is a browser-based
application that provides a look into order fulfillment
progress. With access to real-time information about
scheduled deliveries and exceptions, Descartes claims customer service representatives
can improve customer service by responding to potential
delivery delays.
"Our customers trust us to deliver innovative routing and
scheduling software and Fleetwise Monitor is a good example of how
well Descartes listens to customers and delivers," said Manuel Pietra,
Descartes' co-chief executive officer. "We understand that real-time
order status in customer service is imperative in improving customer
satisfaction and pivotal for companies to drive market
differentiation."
Some of the features of Fleetwise Monitor include: warning alerts
that are pushed to the customer service representative when a truck is
delayed, customer queries, and line item detailed shipment
information. With access to this delivery information,
customer service representatives can view and respond to
changes in delivery schedules through three screen views
including Orders, Routes and Customers.
According to Descartes, Fleetwise Monitor is a part of their Fleetwise suite, one
of the company's Routing and Scheduling solutions. Built upon the
experience gained through Descartes' Roadshow product, the
Fleetwise suite is an end-to-end solution designed to
increase the value of routing and scheduling through visibility and
resource management services from the point of product order through
to route planning, dispatching and final delivery.
Applications in the suite include:
Fleetwise Reservations: acts as a reservation
agent, offering customer service and/or
delivery appointments, verifying addresses and validating
service availability.
Fleetwise Route Planner: helps operators and
transportation service providers ensure more efficient routes.
Fleetwise Dispatch: when paired with Fleetwise Route
Planner, provides dispatch managers with a single screen
view of their entire fleet plan. This solution is designed
for automatic capture of updates from delivery drivers via
a range of wireless devices.
Fleetwise MobileLink: a suite of routing and scheduling
applications to help dispatchers connect with their mobile
work force using wireless technology. Designed for any
device and any network, the Descartes' MobileLink product
is flexible to meet any corporate standard.
About Descartes
The Descartes Systems Group Inc. is a provider of logistics management technology. In over 60
countries Descartes says their logistics solutions drive operational
efficiency, enhance customer responsiveness and improve precision in
purchasing for global organizations. For more information, visit
www.descartes.com.
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