Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.
General Motors is expanding its sales and service team for commercial and government fleets by appointing regional directors for the Southeast and West regions.
Record360’s first truck rental customer survey found that most respondents look for a truck rental company with strong customer service and enhanced vehicle condition reporting.
International Truck has announced the release of its Diamond Edge Certified Program to recognize dealers for their commitment to uptime and to drive awareness of the best performing dealers to customers.
Cooper Tire and Rubber announced its Roadmaster Fleet Service Network that offers 24/7 emergency roadside tire replacement and repair for eligible commercial trucking fleets.
McNeilus Truck and Manufacturing’s Street Smart Service announced the new Technical Support Center hotline for the company's refuse trucks and mixers
Some fleet managers lament they used to be in "control," but now "share" responsibility, requiring approvals or buy-in from every affected department. Fleet managers must learn to be diplomats, because interdepartmental conflict can have a corrosive effect on how departments work with fleet operations.
Kenworth Truck Company has named its 2015 Kenworth Dealer Council members.The council features leading executives from among the more than 360 Kenworth dealerships in the U.S. and Canada.
NOVI, MI - Hino Trucks engines rank highest in customer satisfaction for a second consecutive year according to the J.D. Power and Associates 2009 Medium-Duty Truck Engine and Transmission Customer Satisfaction Study.
WESTLAKE VILLAGE, CA - Fuel economy has improved considerably among 2007 model-year medium-duty engines, compared with 2006 model-year engines, driving an increase in owner satisfaction.
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