Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.
GM Adds Southeast, West Fleet Sales Regions
General Motors is expanding its sales and service team for commercial and government fleets by appointing regional directors for the Southeast and West regions.