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TAG SEARCH RESULT: J.D. Power

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August 15, 2017

Used Truck Prices Hold Firm in July

J.D. Powers analysts found prices for used trucks remain high as volume levels dropped, while retail prices continue to hold steady as well.

May 24, 2017

Medium-Duty Truck Resale Holding Up

Generally, medium-duty segments are holding up well, with cabovers and lighter GVW conventional trucks performing the best.

June 22, 2016

Kia Tops J.D. Power's Initial Quality Study

Kia Motors supplanted Porsche at the top of J.D. Power’s 2016 U.S. Initial Quality Study that measures new vehicle owner satisfaction in the first 90 days. It was the first time in 27 years that a non-premium brand led the study.

January 19, 2016

Vehicle Reliability a Growing Concern for Car Buyers

For the first time in nearly a decade, concerns about reliability have increased as a reason consumers avoid certain vehicle models, a recent J.D. Power survey has shown.

January 19, 2016

Used Vocational Trucks More Plentiful, Less Costly

Daycab and construction trucks behave differently than highway tractors in the used commercial truck market, say analysts at NADA Used Car Guide, a division of J.D. Power and Associates.

June 17, 2015

J.D. Power Releases 2015 Initial Quality Study

Korean automotive nameplates showed a significant improvement in quality while Japanese brands fell below the industry average for the first time in 29 years, according to the 2015 J.D. Power Initial Quality Study.

May 28, 2015

J.D. Power to Acquire NADA's Used Car Guide

J.D. Power and the National Automobile Dealer Association (NADA) have announced an agreement under which J.D. Power will acquire NADA’s Used Car Guide business. The transaction is expected to close early in the third quarter of 2015.

March 19, 2015

Recall Customer Satisfaction Increases

The percentage of dealer service visits relating to recalls reached 16 percent in 2015 for at least a six-year high, yet satisfaction among those customers is also rising, according to a J.D. Power study.

March 2, 2015

Natural Gas Field Service Improves in Customer Satisfaction Study

One of the largest satisfaction improvements for business customers among six categories in the J.D. Power study was field service.

February 25, 2015

Vehicle Dependability Slips Again in J.D. Power Study

Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to J.D. Power's 2015 U.S. Vehicle Dependability Study.

January 29, 2015

Business Customer Satisfaction Improves for Electric Utilities

Business customer satisfaction with their electric utility has hit its highest mark since 2009, based primarily on a substantial year-over-year increase in satisfaction, according to the J.D. Power 2015 Electric Utility Business Customer Satisfaction Study.

January 27, 2015

Fleet Sales Expected to Reach 18 Percent for January

Light-vehicle fleet sales in January are projected to total 204,000 units making up about 18 percent of the total vehicle sales for the month.

June 18, 2014

J.D. Power Releases 2014 Initial Quality Study

Overall new-vehicle quality declined slightly among vehicles sold in 2013 as automakers dealt with challenges caused by integrating more sophisticated technologies into their vehicles, according to the J.D. Power 2014 U.S. Initial Quality Study.

March 12, 2014

JD Power: 2014 Gas Utility Business Customer Satisfaction Study

Now in its ninth year, the study measures customer satisfaction among business customers with their gas utility company in four regions. Washington Gas, MidAmerican Energy, Oklahoma Natural Gas and SoCalGas all took first for their respective areas.

February 13, 2014

Chevrolet and GMC Trucks Receive Dependability Awards

Chevrolet and GMC trucks were among the GM models to receive awards in the J.D. Power 2014 Vehicle Dependability Study. The 2014 study tracks 2011 model year vehicles in the third year of ownership.

February 1, 2013

Hino Receives Accolades from J.D. Power

Hino Trucks has received its latest round of accolades from J.D. Power and Associates, including a five-for-five consecutive highest ranking for the Hino medium-duty engine.

October 24, 2012

Hino Engines Ranks Highest in Customer Satisfaction Fifth Consecutive Year

WESTLAKE VILLAGE, CA — As medium-duty truck engine technology advances, more complicated repairs lead to more unscheduled downtime, according to the J.D. Power and Associates 2012 U.S. Medium-Duty Truck Engine and Transmission Study released Oct. 18.

September 26, 2012

J.D. Power and Associates: Medium-Duty Truck Fuel Efficiency Improves

WESTLAKE VILLAGE, CA - Although reported fuel economy and quality improve for medium-duty trucks, the impact on satisfaction with new engines meeting the 2010 EPA emission regulations is negligible even as fuel prices rise.

August 24, 2012

Heavy-Duty Truck Engines Saw Satisfaction Drop in 2012

WESTLAKE VILLAGE, CA –Technology changes related to revised emissions standards for heavy-duty trucks are causing an increase in heavy-duty truck engine problems and a decrease in overall satisfaction with the powertrain, according to J.D. Power and Associates.

January 25, 2012

Hino Trucks Repeats JD Power Award Win

NOVI, MI - Hino Trucks announced two new accolades from J.D. Power and Associates: highest in customer satisfaction with conventional medium-duty engines and highest in customer satisfaction among conventional medium-duty trucks.

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