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metrics

13 KPIs that Define Last-Mile Delivery Success

To run a profitable last-mile delivery fleet, operators need to act on consumer-driven trends and measure key performance indicators around productivity, customer satisfaction, and revenue and cost.

Metrics is More than a Buzzword: It’s Key to a Well-Managed Fleet

Fleet management metrics are not a new phenomenon, but has gained increased emphasis in recent years. Senior management and sourcing groups are demanding the use of metrics to measure the performance of the fleet and its suppliers. In addition, tight budgets and high expectations by management make metrics a crucial element to maintaining a cost-efficient fleet.

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