After Superstorm Sandy, N.J.-based Public Service Electric & Gas Co. (PSE&G) made significant upgrades to make sure it can stand up to natural disasters more effectively and respond to outages more quickly.
When Winter Storm Stella hit earlier this month, utilities across the Northeast had to work quickly to restore power and keep customers safe.
One of the largest satisfaction improvements for business customers among six categories in the J.D. Power study was field service.
Business customer satisfaction with their electric utility has hit its highest mark since 2009, based primarily on a substantial year-over-year increase in satisfaction, according to the J.D. Power 2015 Electric Utility Business Customer Satisfaction Study.
In battling rough weather conditions since the beginning of the year, utilities made extra efforts in this latest storm to go beyond their immediate customer service areas to ensure that sister companies and surrounding utilities had as much help as possible.
The recent ice storm that swept across Maine and Michigan the week before Christmas may have done some damage, but it also appears to have had a positive impact: appreciation for the utility crews who worked tirelessly through the holidays to restore services for their customers.
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