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J.D. Power

Kia Tops J.D. Power's Initial Quality Study

Kia Motors supplanted Porsche at the top of J.D. Power’s 2016 U.S. Initial Quality Study that measures new vehicle owner satisfaction in the first 90 days. It was the first time in 27 years that a non-premium brand led the study.

J.D. Power Releases 2015 Initial Quality Study

Korean automotive nameplates showed a significant improvement in quality while Japanese brands fell below the industry average for the first time in 29 years, according to the 2015 J.D. Power Initial Quality Study.

J.D. Power to Acquire NADA's Used Car Guide

J.D. Power and the National Automobile Dealer Association (NADA) have announced an agreement under which J.D. Power will acquire NADA’s Used Car Guide business. The transaction is expected to close early in the third quarter of 2015.

Recall Customer Satisfaction Increases

The percentage of dealer service visits relating to recalls reached 16 percent in 2015 for at least a six-year high, yet satisfaction among those customers is also rising, according to a J.D. Power study.

Business Customer Satisfaction Improves for Electric Utilities

Business customer satisfaction with their electric utility has hit its highest mark since 2009, based primarily on a substantial year-over-year increase in satisfaction, according to the J.D. Power 2015 Electric Utility Business Customer Satisfaction Study.

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