Fleet Response has promoted Roger Cervenka to vice president of client services and Kari Hagan to director of client development, the Cleveland-based company announced.
Ryder System, Inc. launched a nationwide rollout of Ryder Assist Now (RAN), a single-source customer support center.
As part its commitment to customer experience, Daimler Trucks North America has created an entirely new customer experience organization, naming Paul Romanaggi as chief CX officer.
In its 2019 Strategic Plan Progress Report, the New York City Department of Sanitation noted that it continues to test alternative fuels and raise public awareness with the fleet.
Telematics can have direct, tangible benefits for your bottom line, allowing you to set yourself apart from your competitors while improving efficiency and productivity.
It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.
Connected-vehicle technology touches nearly aspect of fleet-based businesses. Plug in to discover all the ways big data, systems integrations, and new and exciting features are driving safety, efficiency, and productivity for automotive fleets.
The second annual User Conference saw GPS Insight executives and other industry experts discussing transitioning from a customer service approach to a customer experience approach, among other issues.
Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.
General Motors will offer a connectivity service powered by MapAnything, Inc. that combines telematics fleet management and customer relationship management to fleets in a subscription service, GM has announced.
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