J.D. Power 2022 Gas Utility Residential Customer Satisfaction Study announced Piedmont Natural Gas won the top spot in customer satisfaction.
Kenworth made a series of announcements about features and equipment changes for the company’s trucks as well as other customer facing offerings aimed at improving ownership.
As part its commitment to customer experience, Daimler Trucks North America has created an entirely new customer experience organization, naming Paul Romanaggi as chief CX officer.
Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.
Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.
The percentage of dealer service visits relating to recalls reached 16 percent in 2015 for at least a six-year high, yet satisfaction among those customers is also rising, according to a J.D. Power study.
One of the largest satisfaction improvements for business customers among six categories in the J.D. Power study was field service.
Business customer satisfaction with their electric utility has hit its highest mark since 2009, based primarily on a substantial year-over-year increase in satisfaction, according to the J.D. Power 2015 Electric Utility Business Customer Satisfaction Study.
WESTLAKE VILLAGE, CA - With a score of 807 in J.D. Power and Associates 2011 Medium-Duty Customer Satisfaction Study , Hino ranks highest in customer satisfaction within the conventional truck segment for a second consecutive year. H
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