Search Close Menu

Tag Search Result

Customer Satisfaction

Successful Fleet Managers Excel as Servant Leaders

Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.

Drivers Aren’t Users, They’re Customers

Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.

Recall Customer Satisfaction Increases

The percentage of dealer service visits relating to recalls reached 16 percent in 2015 for at least a six-year high, yet satisfaction among those customers is also rising, according to a J.D. Power study.

Business Customer Satisfaction Improves for Electric Utilities

Business customer satisfaction with their electric utility has hit its highest mark since 2009, based primarily on a substantial year-over-year increase in satisfaction, according to the J.D. Power 2015 Electric Utility Business Customer Satisfaction Study.