Strategic Vision has announced the results of its 2012 Total Quality Index study, which measures the number of reported problems with specific vehicles and whether vehicles meet customers’ quality expectations.

Toyota took the top spot for the lowest number of reported problems, with only 17% of owners noting they encountered issues. Toyota had the lowest “Problem Impact Measure” (PIM) score, at 4.29. Strategic Vision stated this metric examines problem reports, the nature of the problem, i.e. whether it’s serious, moderate, or minor and the nature of problems unresolved by dealers.

Volkswagen earned the top spot for Strategic Vision’s Total Quality metric, i.e. how well a vehicle meets a customer’s expectations. Ford and Chrysler tied for second place in the Total Quality rankings.

"When measuring quality, the complete experience must be part of the calculation and include all the perceptions that influence how people make their decision," said Strategic Vision President Alexander Edwards. "For instance, even when ‘just' counting problems, perception is involved. One buyer may overlook what another may report. With Total Quality, we factor in all the perceptions that are proven to create the impression of Total Quality; this is ultimately how people think about vehicles and spend money.”

Notable vehicles in the study include VW’s Golf, Eos, and Tiguan, and Audi’s A4 and A8. Vehicles from Ford the study noted include the F-150, Flex, and F-250/350.

The report also noted that the most improved corporation in terms of quality is Chrysler Group. Total Quality winners from Chrysler Group were the Dodge Charger and redesigned Jeep Grand Cherokee.

Other notable brands include Honda, with a good Problem Impact Measure score. It led in three segments, with the Accord Crosstour, Odyssey and [five-time] Standard Truck Segment winner Ridgeline.

The full list of vehicles and their respective scores is below. 

SegmentWinner(s)TQI Score
Small Car Fiat 500 Hatchback 869
Small Multi-Function Volkswagen Golf 874
Mid-Size Car Chevrolet Volt 913
Mid-Size Multi-Function Honda Accord Crosstour 879
Large Car Dodge Charger 911
Near-Luxury Car Audi A4 Sedan 917
Luxury Car Audi A8 Sedan 942
Specialty Coupe Mini Cooper Coupe 926
Premium Coupe BMW 1-Series Coupe 922
  Chevrolet Corvette Coupe 921
Convertible Volkswagen Eos 902
Premium Convertible/Roadster BMW Z4 Roadster 938
Minivan Honda Odyssey 872
Entry Utility Volkswagen Tiguan 877
Mid-Size Crossover Utility Ford Flex 888
Mid-Size Traditional Utility Jeep Grand Cherokee 888
Large Utility Nissan Armada 900
Near-Luxury Utility Land Rover Evoque 5-Door 928
Luxury Utility BMW X6 936
Standard Pickup Honda Ridgeline 863
Full-Size Pickup Ford F-150 902
Heavy-Duty Pickup Ford F-250/350 874

To see rankings for each vehicle segment, click here.