LINCOLNSHIRE, IL - Snap-on announces it has added a Frequently Asked Questions (FAQ) section to its recently redesigned diagnostic website to serve as the ideal place for customers to get answers related to Snap-on's diagnostic products, including tool operation, maintenance, updates, special applications, etc.  Visitors can access the FAQ section through a link from the Snap-on diagnostic home page at or directly at

The FAQ section of the website offers general help, troubleshooting and operation tips for Snap-on's diagnostic platforms including VERUS, VERDICT, MODIS, SOLUS, SOLUS PRO, ETHOS and Vantage PRO, as well as help with Snap-on's PASS THRU PRO II, its FGA Flexible Gas Analyzer and the Ask-a-Tech Diagnostic Information Source.

"By visiting our new FAQ web page, customers can quickly and easily get answers and solutions to commonly asked questions without having to phone us or set up an appointment with their sales representative," said Sandra Chacon, manager of customer service for Snap-on Diagnostics. "The FAQ page will also help us to provide more prompt responses through our Customer Care Center to those who need to speak directly to a Snap-on representative."