PHOENIX - SuperShuttle International, Inc., a shared ride airport shuttle company, along with NEXCOM has begun rolling out the Mobile Tablet PC to all its franchise drivers. The Mobile Tablet PC enhances the SuperShuttle customer service experience by providing:
- Prompt pickup service and efficient routing: Sends a reservation directly from the dispatch to the driver's NEXCOM Mobile Tablet PC, where the driver will see the exact pickup location on a map, with software that optimizes the route automatically with the Geospatial Navigation toolkit provided by Telogis Geobase.
- Facilitate on-board promotion: Built in barcode scanner for prepaid tickets, vouchers and promotional discounts all scanned into the system saving customers and drivers time, and efficient book keeping for the drivers and the customers.
- Convenient billing solutions: The Mobile Tablet PC connects via Bluetooth to a mobile printer and credit card swipe supplied by Zebra Technologies allowing drivers to easily swipe credit cards and print credit card receipts and signature slips immediately for the customer.
- Incredible large screen navigation: The large sunlight readable touch screen is perfect for displaying maps and detailed information regarding reservations and will cut down on driver distraction allowing the driver to focus on the road and the customer experience they can provide.
"We think the NEXCOM Mobile Tablet PC is a real game changer for our customers and our drivers creating a seamless customer service experience for our franchise drivers and the customers alike," said Mike Hogan, chief information officer for SuperShuttle International and Veolia Transportation On Demand.
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